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STUDI ON APLICATION OF HOUSE OF QUALITY (HOQ) TO IMPROVE THE QUALITY OF HEALTH CARE : Case Study in GMC Health Center Yogyakarta

• Authors : Dewi, Yurista Septiani; Purnomo, Achmad; Nugroho, Edi Prasetyo

• Source: JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice); Vol 1, No 1; 30-34 ; 2443-2946 ; 2088-8139

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Analisis Unit Penanganan Keluhan terhadap Keberhasilan Program JKN di Puskesmas Banjarbaru Tahun 2015

• Authors : Marlinae, Lenie; Rahman, Fauzie; Saputra, Maman

Subjects: Health care; Health centers; Complaint handling units

• Source: Jurnal Kebijakan Kesehatan Indonesia; Vol 5, No 1 (2016): March; 23-32 ; 2620-4703 ; 2089-2624

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ANALYSIS OF PATIENT SATISFACTION AT OUTPATIENT PHARMACY USING SERVQUAL METHOD: STUDY AT X HOSPITAL JAKARTA.

• Authors : Pratiwi, Daniar; Wahyono, Djoko; Sampurno, Sampurno

• Source: JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice); Vol 3, No 1; 24-29 ; 2443-2946 ; 2088-8139

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Pentingnya Tracer Sebagai Kartu Pelacak Berkas Rekam Medis Keluar dari Rak Penyimpanan

• Authors : Budi, Savitri Citra

Subjects: Tracer; Medical record fling system; Training

• Source: Jurnal Pengabdian kepada Masyarakat (Indonesian Journal of Community Engagement); Vol 1, No 1 (2015): September; 121-132 ; 2541-5883 ; 2460-9447

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Survei Kepuasan dan Manajemen Keluhan Pasien Diabetes Melitus terhadap Pelayanan Kesehatan Prolanis Askes di Rumah Sakit Pemerintah Propinsi Sumatera Barat

• Authors : Machmud, Rizanda; Maryeti, Maryeti; Isnati, Isnati

Subjects: Patient satisfaction; Patient complaints; Complaint management

• Source: Jurnal Kebijakan Kesehatan Indonesia; Vol 3, No 3 (2014): September; 164-171 ; 2620-4703 ; 2089-2624

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