Help and advice on your purchases abroad

Since the creation of ECC-Net in 2005, the number of contacts between consumers and ECCs has constantly increased. In 2012, ECC-Net had more than 72,000 contacts with consumers asking for advice about their rights or for help with problems while purchasing goods or services from a trader located in a different country. ECCs successfully found amicable solutions for a high number of cases. Most of the complaints handled by ECCs were related to transport, tourism and online purchases