Gestão da informação na Coordenadoria de Concursos da Pró-Reitoria de Gestão de Pessoas da UFRN: avaliação do módulo de concursos

The survival of organizations in society permeates the way they manage their resources in order to achieve their objectives. Higher Education Institutions, specifically those at the federal level, as non-profit civil organizations, aim to offer high- level educational services generating innovation for society as a whole. In order to achieve these actions, units and human resources that play a fundamental role in this process. At the Federal University of Rio Grande do Norte (UFRN) one of the fundamental sectors that promote systems management system is Human Resources Management. At UFRN, it is composed of various sectors and among these the Tender Coordination, which is responsible for planning, coordinating and executing public tenders and selective processes for the admission of technical-administrative and professor staff, prepare public notices for the admission in addition to guiding and providing information on these processes. This work has the general objective: to analyze the tender module of the Integrated System of Human Resources Management of the Coordination of Personnel Management of UFRN, with a view to proposing improvements in its processes in the light of the Information management. Specifically, it aims to: identify the legal demands for the formalization of processes in digital format; describe and characterize information flow the module; present the examination board participant profile; identify and analyze the main obstacles in the process in the module in the light of informational behavior through the application of the model proposed by Kuhlthau (1991). As an intervention proposal, it aims to develop a technical manual in this context. The methodology used was bibliographic research considering issues related to Information Management, Information Flow as well as Process Management. The research had a quantitative-qualitative approach; regarding the nature it was applied, and regarding the objectives, it was classified as descriptive and exploratory. Additionally, it used ...