Disruption in the communicative model of expert sources: the impact of COVID-19 on both cultural-scientific and innovation units ; Disrupciones en el modelo comunicativo de las fuentes expertas: impacto del COVID-19 en las unidades de cultura científica e innovación

The impact of COVID-19 during the state of alarm on the cultural-scientific and the innovation units that form part of the network Fundación Española para la Ciencia y la Tecnología [Spanish Foundation for Science and Technology] is analyzed in this paper. In a context marked by the «infodemic», the role of the Foundation as a source of expert opinion, the lessons learned, and the opportunities for improvement that all crisis-related processes entail, as well as tools, routines, and information management methods are all scrutinized. This investigation applies both quantitative and qualitative perspectives and includes semi-structured questionnaires directed at those in charge of the aforementioned units (n=24 of 104) and in-depth interviews with authors qualified in the dissemination of science who, in turn, appear in the Whitebook of these units (n=5 of 9). The study highlights that the pandemic occasioned disruptions in the model of communication and dissemination as some of its actions were not able to be carried out in person. The need to heighten their relevance as sources of expert opinion, and to organize greater coordination, to optimize the efficacy of this network against disinformation. In addition, the paper focuses on the challenges that these units must face in the future to implement the objective for which they were created. ; Se analiza el impacto del Covid-19 en las unidades de cultura científica y de la innovación, integradas en red de la Fundación Española para la Ciencia y la Tecnología, durante el estado de alarma. En un contexto marcado por la «infodemia», se indaga en su papel como fuentes expertas, en las lecciones aprendidas y en las oportunidades de mejora que toda crisis comporta en los procesos, herramientas, rutinas o métodos de gestión de la información. La investigación aúna las perspectivas cuantitativa y cualitativa, e incluye cuestionarios semiestructurados dirigidos a los responsables de las mencionadas unidades (n=24 de 104) y entrevistas en profundidad a cualificados ...