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Adaptive Strategies: Algorithmic Analysis of Pre- and Post-Pandemic Manager-Frontline Employee Communication Model in Restaurants

• Authors : María D. Lozano Gutiérrez; Franco Rojas López; Guadalupe Rovira Ochoa

Subjects: multitasking positions; vulnerable groups; covid-19 pandemic

• Source: Emerging Science Journal, Vol 8, Iss 5, Pp 2023-2046 (2024)

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Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic Capability Perspective

• Authors : Li R; Liu J; Xia W

Subjects: dynamic environment; frontline employee; self-efficacy

• Source: Risk Management and Healthcare Policy, Vol Volume 16, Pp 2727-2739 (2023)

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Frontline employee work engagement and customer service evaluations: a conceptual replication

• Authors : Van Vaerenbergh, Yves; Hazée, Simon; UCL - SSH/LouRIM - Louvain Research Institute in Management and Organizations

Subjects: Employee engagement; Work engagement; Frontline employee

• Source: Journal of Service Management, Vol. 35, no. 5, p. 630-652 (2024)

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Co-creation 5.0: The frontline employee–robot team and firms’ outcomes. The Tin Woodman paradox

• Authors : Moliner, Miguel Angel; Callarisa Fiol, Luis J.; Sánchez-García, Javier

Subjects: co-creation 5.0; frontline employee; collaborative service robot

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Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives

• Authors : Chatterjee, Sheshadri; Chaudhuri, Ranjan; González, Vanessa Izquierdo

Subjects: Article; PeerReviewed

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Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用.

• Authors : Malhotra, Neeru¹ (AUTHOR) ; Ashill, Nicholas² (AUTHOR); Lages, Cristiana R.³ (AUTHOR)

Subjects: *SUPERVISORS; *SOCIAL exchange; *LABOR turnover

• Source: Service Industries Journal. Aug2022, Vol. 42 Issue 11/12, p843-871. 29p. 1 Diagram, 6 Charts, 2 Graphs.

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THE ROLE OF EMOTIONS ON FRONTLINE EMPLOYEE TURNOVER INTENTIONS

• Authors : Cho, Yoon-Na; Rutherford, Brian N.; Friend, Scott B.

• Source: Journal of Marketing Theory and Practice, 2017 Jan 01. 25(1), 57-68.

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Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic Capability Perspective

• Authors : Li,Rong; Liu,Jing; Xia,Weidong

Subjects: Risk Management and Healthcare Policy; Original Research; info:eu-repo/semantics/article

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Trust in Supervisor for Frontline Employee: Quality of Relationship as Moderator

• Authors : Siti Nur Azizah

Subjects: Management. Industrial management; HD28-70; Economic growth, development, planning

• Source: Jurnal Akuntansi, Manajemen dan Ekonomi, Vol 23, Iss 3, Pp 1-9 (2022)

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FrontLine Employee

Subjects: Health promotion Periodicals. Ohio; Promotion de la santé Périodiques. Ohio; Health promotionPeriodicals

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