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Customer experience 3.0 : high-profit strategies in the age of techno service.

• Authors : Goodman, John A., author

Subjects: Customer relations; Customer services -- Technological innovations; Customer services

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Online Innovation and Buyback Intent In The Training Industry: The Mediating Effect with Customer Experience.

• Authors : Setiawan, Claudio Chandra¹ ; Murwani, Ina Agustini¹

• Source: Journal of Syntax Transformation. Oct2024, Vol. 5 Issue 10, p1152-1166. 15p.

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Augmented reality in customer experience: systematic review.

• Authors : Cervantes, Christian¹ ; Bayona-Oré, Sussy² ; Torre, Nicolás Pintado¹

• Source: Telkomnika. Oct2024, Vol. 22 Issue 5, p1113-1127. 15p.

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Influence of Innovation Capabilities and Customer Experience on Loyalty: Empirical Study in the Egyptian Private Hospitals.

• Authors : Samy Shafik, Nehal¹ (AUTHOR); Ragheb, Mohamed A.² (AUTHOR); Omar, Fahd³ (AUTHOR)

Subjects: *PATIENT experience; *PATIENTS' attitudes; *CUSTOMER loyaltyEGYPT

• Source: Arab Journal of Administration. Dec2024, Vol. 44 Issue 6, p291-304. 14p.

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Understanding Customer Experience for Sustainable Innovation: An Integration of Conscious and Unconscious Perspectives of Theme Hotel Guests.

• Authors : Liu, Hui¹ (AUTHOR) ; Xiao, Qu² (AUTHOR); Wang, Hua¹ (AUTHOR)

Subjects: *HOTEL guests; *CUSTOMER experience; *ELICITATION techniqueCHINA

• Source: Sustainability (2071-1050). Jul2024, Vol. 16 Issue 13, p5274. 20p.

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Exploring the Linkages between Website Characteristics, Customer Experience, and Brand Engagement.

• Authors : Hanaysha, Jalal Rajeh¹ ; Gulseven, Osman²

• Source: UCJC Business & Society Review. 2024 3rd Quarter, Vol. 21 Issue 82, p84-121. 38p.

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"The impact of Pre-sales Services in Improving the Customer Experience of the Packaging Companies" (corrugated cardboard sector in Saudi Arabia).

• Authors : Ali Alarefi, Khaled Ahmed

Subjects: *CUSTOMER experience; *CARDBOARD; *CONSUMERSSAUDI Arabia

• Source: Arab Journal for Scientific Publishing. May2024, Vol. 7 Issue 67, p58-85. 28p.

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Customer Experience, Loyalty, and Churn in Bundled Telecommunications Services.

• Authors : Ribeiro, Hugo¹ ; Barbosa, Belem²; Moreira, Antonio C.¹

• Source: SAGE Open. Apr-Jun2024, Vol. 14 Issue 2, p1-16. 16p.

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Developing your airport customer experience measurement model.

• Authors : Choi, Yu-Hin¹; Jung, Se-Yeon¹; Jeong, Hanbyeol²

• Source: Journal of Airport Management. Spring2024, Vol. 18 Issue 2, p174-196. 23p.

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Defining the customer experience: Tourism & Health

• Authors : Sanmartín Antolín, Gloria; University/Department: Universitat de Barcelona. Facultat d'Economia i Empresa; ...

Subjects: Direcció d'empreses; Dirección de empresas; Industrial management

• Source: TDX (Tesis Doctorals en Xarxa)

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