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Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry

• Authors : Baur, Aaron; Henne, Johannes; Bick, Markus ...

Subjects: Customer relationship management; CRM; Customer service experienceSwansea; United Kingdom

• Source: Lecture Notes in Computer Science ; 15th Conference on e-Business, e-Services and e-Society (I3E) ; https://inria.hal.science/hal-01702194 ; 15th Conference on e-Business, e-Services and e-Society

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Dinnissen stärkt Kundenservice im Vereinigten Königreich.

• Source: Feed Magazine / Kraftfutter. 12/3/2024, Issue 11/12, p47-47. 1p.

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Business Orientation and Customer Service Delivery: the tyranny of the customer.

• Authors : Longmore, Bruno B. W.

• Source: Journal of the Society of Archivists. Apr2000, Vol. 21 Issue 1, p27-36. 10p. 2 Graphs.

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From NHS Choices to the integrated customer service platform.

• Authors : Gann, Bob¹ ; Grant, Maria J.²

• Source: Health Information & Libraries Journal. Mar2013, Vol. 30 Issue 1, p1-3. 3p.

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Customer Service in Selected Branches of a UK Clearing Bank.

• Authors : Howcroft, Barry¹

Subjects: *BANKING industry customer services; *SERVICE industries; *CUSTOMER satisfactionUNITED Kingdom

• Source: Service Industries Journal. Jan92, Vol. 12 Issue 1, p125-142. 18p.

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OBSERVATIONS ON 'DEVELOPING HOTEL COMPUTER BASED SYSTEMS TO ENHANCE CUSTOMER SERVICE'

• Authors : Ryan, C.¹

Subjects: *COST effectiveness; *AUTOMATION; *COMPUTER systemsUNITED Kingdom

• Source: Service Industries Journal. Nov81, Vol. 1 Issue 3, p62-64. 3p.

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Comment: Splenda buy would fit Ajinomoto strategy.

• Authors : Askew, Katy

Subjects: *SUCRALOSE; *FOOD industry; *BUSINESS developmentUNITED Kingdom

• Source: Aroq - Just-Food.com (Global News). 4/11/2015, p6-6. 1p.

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Climbing the ladder.

Subjects: *JOB vacancies; *BARS (Drinking establishments); *CUSTOMER service managementUNITED Kingdom

• Source: Publican's Morning Advertiser. 3/27/2014, Issue 141, p48-49. 2p.

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Tapping into the love of beer.

• Authors : Berry, Mike

Subjects: *LICENSE agreements; *BARS (Drinking establishments); *CUSTOMER service managementUNITED Kingdom

• Source: Publican's Morning Advertiser. 3/17/2016, Issue 230, p8-8. 1p. 2 Color Photographs.

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PROMOTION.

Subjects: *WAITSTAFF; *RESTAURANT personnel; *MOBILE commerceUNITED Kingdom

• Source: Restaurant Magazine. May2015, Issue 249, p50-50. 1p.

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