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Subject : quality of service

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Academic Journal

The intellectual structure of customer experience research in service scholarship: a bibliometric analysis.

Authors : Arici, Hasan Evrim¹ (AUTHOR) ; Köseoglu, Mehmet Ali² (AUTHOR); Sökmen, Alptekin^1,3 (AUTHOR)

Subjects: *CUSTOMER cocreation; *CUSTOMER experience; *QUALITY of service

Source: Service Industries Journal. May2022, Vol. 42 Issue 7/8, p514-550. 37p. 7 Diagrams, 3 Charts.

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Academic Journal

Forty years of The Service Industries Journal: a bibliometric review.

Authors : Viglia, Giampaolo^1,2 (AUTHOR) ; Kumar, Satish^3,4 (AUTHOR); Pandey, Nitesh³ (AUTHOR)

Subjects: *CUSTOMER services; *SERVICE industries; *QUALITY of service

Source: Service Industries Journal. Jan 2022, Vol. 42 Issue 1/2, p1-20. 20p. 1 Diagram, 2 Charts, 6 Graphs.

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