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Understanding the public rail quality of service towards commuters’ loyalty behavior in Greater Kuala Lumpur

• Authors : Ilham Sentosa; Sheikh Muhamad Hizam; Waqas Ahmed

Subjects: Service (business); Service quality; business.industry

• Source: Transportation Research Procedia. 55:370-377

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Consumer response to marketing channels: A demand-based approach.

• Authors : Andersen, Peter¹ ; Weisstein, Fei L.²; Song, Lei³

Subjects: *MARKETING channels; *CUSTOMER cocreation; *CUSTOMER satisfaction

• Source: Journal of Marketing Channels. Jan-Mar2020, Vol. 26 Issue 1, p43-59. 17p. 1 Diagram.

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INTERACTION EFFECTS OF THE THREE COMMITMENT COMPONENTS ON CUSTOMER LOYALTY BEHAVIORS.

• Authors : WON-MOO HUR¹ ; SEONGHO KANG²

• Source: Social Behavior & Personality: an international journal. 2012, Vol. 40 Issue 9, p1537-1541. 5p.

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Welcome to Your Experience: Where You Can Check Out Anytime You'd Like, But You Can Never Leave.

• Authors : Pullman, Madeleine E.; Gross, Michael A.

Subjects: CUSTOMER loyalty; CUSTOMER relations; MARKETING in service industries

• Source: Journal of Business & Management. Summer2003, Vol. 9 Issue 3, p215-232. 18p.

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The Effect of Perceived Ease of Use and Service Quality on Customer Loyalty with Customer Satisfaction as an Intervening Variable: Case Study on Tokopedia

• Authors : Savella Gizcha Agni Andita Permata; Susanto; Indrawati, .

Subjects: Customer Loyalty; Customer Satisfaction; perceived ease of use

• Source: International Journal of Current Science Research and Review, 07(08), 6500-6510, (2024-08-15)

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The Relationship between Service Quality, Customer Satisfaction, Customer Perceptions, and Brand Loyalty at Nestle Indonesia Official Store in Shopee

• Authors : Muhammad, Madani

Subjects: Brand Loyalty; Customer perception; Customer Satisfaction

• Source: International Journal of Current Science Research and Review, 07(08), 5963-5969, (2024-08-05)

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Pengaruh Etika Pemasaran Islami dan Kualitas Layanan Terhadap Loyalitas Pelanggan Fashion Muslim E-Commerce Shopee dengan Kepuasan Sebagai Variabel Mediasi

• Authors : Akmala, Zakia; Ridlwan, Ahmad Ajib

Subjects: Customer Loyalty; Customer Satisfaction; Islamic Marketing Ethics

• Source: Jurnal Ekonomika dan Bisnis Islam; Vol. 5 No. 3 (2022): Desember; 195-213 ; Jurnal Ekonomika dan Bisnis Islam; Vol 5 No 3 (2022): Desember; 195-213 ; 2686-620X ; 10.26740/jekobi.v5n3

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AFFECT AND CONATION IN BUSINESS-TO-BUSINESS RELATIONSHIPS: AN EMPIRICAL ANALYSIS OF LOYALTY LIFECYCLE SEQUENCE.

• Authors : Allred, Chad Ruel¹,

• Source: AMA Winter Academic Conference Proceedings; 2005, Vol. 16, p296-297, 2p

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The influence of market heterogeneity on customer loyalty: A multigroup analysis.

• Authors : Picón Berjoyo, Araceli; Castro Abancens, Ignacio; Ruiz Moreno, Carolina ...

Subjects: Customer perceived value; Customer satisfaction; Perceived switching costs

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Como qualidade, valor, prazer e satisfação em relação ao serviço geram lealdade aos sistemas inteligentes de compartilhamento de bicicletas sem estações

• Authors : Danyu Huang; Yong Liu; Meng Wang

Subjects: bike-sharing systems; HF5001-6182; Strategy and Management

• Source: Review of Business Management; Vol. 22 No. 3 (2020); 705-728RBGN Revista Brasileira de Gestão de Negócios; Vol. 22 Núm. 3 (2020); 705-728RBGN-Revista Brasileira de Gestão de Negócios;

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