نتائج البحث

Reaching for the stars.

• Authors : Robert-Edomi, Seun (AUTHOR)

Subjects: HSBC Bank PLC; CUSTOMER services; EMOTIONAL labor

• Source: Training Journal. Dec2012, p9-10. 2p. 1 Color Photograph.

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Rethinking Marketing From the Outside In.

• Authors : Bernoff, Josh

Subjects: MARKETING strategy; CUSTOMER services; CUSTOMER relations

• Source: Marketing News. 9/15/2012, Vol. 46 Issue 11, p8-8. 1p.

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Unrig the Game: What Women of Color Can Teach Everyone About Winning.

• Source: Publishers Weekly. 1/27/2025, Vol. 272 Issue 4, p76-76. 1/3p. 1 Color Photograph.

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Heroes and Cowards (and Contact Center Agents) Feel the Same Fear.

• Authors : WYNN, GARRISON¹

• Source: CRM Magazine. Jun2017, Vol. 21 Issue 6, p11-11. 1p.

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Great Customer Service Takes EMPATHY.

• Authors : SHACKLETT, MARY¹

• Source: CRM Magazine. Jun2017, Vol. 21 Issue 6, p18-22. 5p.

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