نتائج البحث

Symbolic violence in embodying customer service work across the urban/rural divide.

• Authors : Doshi, Vijayta¹ (AUTHOR)

• Source: Gender, Work & Organization. Jan2021, Vol. 28 Issue 1, p39-53. 15p.

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Customer‐Initiated Support and Employees' Proactive Customer Service Performance: A Multilevel Examination of Proactive Motivation as the Mediator.

• Authors : Zhang, Hui¹ (AUTHOR) ; Zhou, Zhiqing E.² (AUTHOR); Ma, Hongyu³ (AUTHOR)

• Source: Applied Psychology: An International Review. Jul2021, Vol. 70 Issue 3, p1154-1183. 30p.

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Nancy Alfaro as an Exemplary Collaborative Public Manager: How Customer Service Was Aligned with Customer Needs.

• Authors : Naff, Katherine C. (AUTHOR)

Subjects: ALFARO, Nancy; PUBLIC administration; COUNTY clerksSAN Francisco (Calif.); CALIFORNIA

• Source: Public Administration Review. May/Jun2009, Vol. 69 Issue 3, p487-493. 7p.

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Customer Service in Public Administration.

• Authors : Wagenheim, George D.; Reurink, John H.

Subjects: PUBLIC administration; CUSTOMER service management; EMPLOYEE motivation

• Source: Public Administration Review. May/Jun91, Vol. 51 Issue 3, p263-270. 8p. 2 Diagrams.

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THE IMPACT OF DEMAND UNCERTAINTY AND CONFIGURATION CAPACITY ON CUSTOMER SERVICE PERFORMANCE IN A CONFIGURE-TO-ORDER ENVIRONMENT.

• Authors : Nyaga, Gilbert N.; Closs, David J.; Rodrigues, Alexandre

Subjects: CUSTOMER service management; QUALITY of service; CUSTOMER retention

• Source: Journal of Business Logistics. 2007, Vol. 28 Issue 2, p83-104. 22p.

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Utility Intelligence Builds a More Sustainable Water Cycle.

• Authors : Smith, Travis (AUTHOR)

Subjects: *HYDROLOGIC cycle; *CUSTOMER service management; *PANDEMICS

• Source: Journal: American Water Works Association. Dec2020, Vol. 112 Issue 12, p68-75. 8p. 4 Color Photographs, 1 Graph.

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A systems perspective on contact centers and customer service reliability modeling.

• Authors : Andrade, Rodrigo¹ (AUTHOR); Moazeni, Somayeh² (AUTHOR); Ramirez‐Marquez, Jose Emmanuel¹ (AUTHOR)

• Source: Systems Engineering. Mar2020, Vol. 23 Issue 2, p221-236. 16p.

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When Do Employees Speak up for Their Customers? A Model of Voice in a Customer Service Context.

• Authors : Lam, Chak Fu; Mayer, David M.

Subjects: HOSPITALS; CUSTOMER service research; HOSPITAL administration

• Source: Personnel Psychology. Autumn2014, Vol. 67 Issue 3, p637-666. 30p. 1 Diagram, 3 Charts, 1 Graph.

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Spillover Effects of Emotional Labor in Customer Service Encounters Toward Coworker Harming: A Resource Depletion Perspective.

• Authors : Deng, Hong; Walter, Frank; Lam, Catherine K.

Subjects: EMOTIONAL labor; CUSTOMER services; COWORKER relationships

• Source: Personnel Psychology. Summer2017, Vol. 70 Issue 2, p469-502. 34p. 1 Diagram, 5 Charts, 1 Graph.

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OPTIMIZING ON-SHELF AVAILABILITY FOR CUSTOMER SERVICE AND PROFIT.

• Authors : Trautrims, Alexander; Grant, David B.; Fernie, John

Subjects: PERISHABLE foods industry; DISTRIBUTION management; STOCK-keeping unit

• Source: Journal of Business Logistics. 2009, Vol. 30 Issue 2, p231-247. 17p.

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