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The Web Becomes the Front Line For Customer Service.

Subjects: CUSTOMER satisfaction; CUSTOMER services; INFORMATION technologyUNITED States

• Source: CIO Insight. Special Issue 62, p18-19. 2p.

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Beam me up, Craig.

• Authors : Steinert-Threlkeld, Tom

• Source: Inter@ctive Week. 08/31/98, Vol. 5 Issue 33, p34. 1p. 1 Color Photograph.

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Qwest for the top.

• Authors : Trager, Louis

• Source: Inter@ctive Week. 08/31/98, Vol. 5 Issue 33, p27. 1p. 1 Color Photograph.

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