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Social Customer Service Is Here.

• Authors : MYRON, DAVID

• Source: CRM Magazine. Dec2015, Vol. 19 Issue 12, p4-4. 1p.

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Should You Offer Social Customer Support?

• Authors : MYRON, DAVID

• Source: CRM Magazine. Feb2014, Vol. 18 Issue 2, p2-2. 1p.

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Social Pushes the Boundaries of Commerce.

• Authors : Liyakasa, Kelly

• Source: CRM Magazine. Feb2013, Vol. 17 Issue 2, p19-19. 2/3p.

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Social media: a heterogeneous market with mixed messages.

• Authors : Lamont, Judith¹

• Source: KM World. Jun2016, Vol. 25 Issue 6, p24-32. 3p. 1 Illustration.

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5 Hot Marketing Trends.

• Authors : Aquino, Judith

Subjects: ECONOMIC trends; TWO-dimensional bar codes; LOCATION marketing

• Source: CRM Magazine; Jan2012, Vol. 16 Issue 1, p20-23, 4p, 2 Color Photographs

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The Loyalty Promoters.

• Authors : Liyakasa, Kelly

Subjects: CUSTOMER loyalty; CUSTOMER satisfaction; SOCIAL media & economicsBAIN & Co. Inc.; SATMETRIX Inc.REICHHELD, Fred; OWEN, Richard

• Source: CRM Magazine; Aug2012, Vol. 16 Issue 8, p21-22, 2p, 2 Color Photographs

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Harnessing Technology to Improve the Retail Experience.

• Authors : Sluis, Sarah

Subjects: TECHNOLOGICAL innovations & economics; SHOWROOMING (Retail trade); CONSUMER behavior

• Source: CRM Magazine; Mar2014, Vol. 18 Issue 3, p12-12, 1p, 1 Color Photograph

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Surviving and Thriving in a Switching Economy.

• Authors : WOLLAN, ROBERT

Subjects: CUSTOMER retention; CONSUMERS; CUSTOMIZATIONUNITED States

• Source: CRM Magazine; Feb2014, Vol. 18 Issue 2, p5-5, 1p, 1 Color Photograph

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Facebook Is the Future of CRM.

• Authors : Smith, Clara

Subjects: CUSTOMER relationship management software; ONLINE social networks; WORLD Wide Web -- Social aspects

• Source: CRM Magazine; Nov2009, Vol. 13 Issue 11, p12-12, 1p, 1 Color Photograph

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