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Contact Centers See a New Focus ONSHORING.

• Authors : BRITT, PHILLIP

• Source: CRM Magazine. Jun2024, Vol. 28 Issue 5, p16-19. 4p.

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Paying Employees for Delivering Good CX Is a Bad Idea: Money can be a shortcut to accountability. Here's how to wean yourself off of monetary incentives.

• Authors : SCHMIDT-SUBRAMANIAN, MAXIE¹; STERN, SAM¹

• Source: CRM Magazine. Oct2018, Vol. 22 Issue 8, p4-5. 2p.

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Employee Compensation Data Resources: How to Use Them and Why They Matter.

• Authors : Magnus, Roger

Subjects: ASSOCIATIONS, institutions, etc.; EXECUTIVES; LABOR incentives

• Source: Online Searcher. May/Jun2020, Vol. 44 Issue 3, p18-21. 4p.

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Incentive Prizes.

• Authors : Gordon-Murnane, Laura

• Source: Searcher (1070-4795). Jan/Feb2010, Vol. 18 Issue 1, p12-15. 4p. 1 Color Photograph.

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Gaming the System: The Perverse Incentives of Research Impact Metrics.

• Authors : Lasda, Elaine M.

Subjects: FRAUD prevention; AUTHORSHIP; BEHAVIOR

• Source: Online Searcher. May/Jun2020, Vol. 44 Issue 3, p41-43. 3p.

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Incentives, Loyalty, and Recommendations: Learning From Social Media.

• Authors : Fichter, Darlene; Wisniewski, Jeff

Subjects: LIBRARY administration; CUSTOMER relations; DECISION making

• Source: Online (0146-5422). Nov/Dec2010, Vol. 34 Issue 6, p54-57. 4p.

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Dangling the Carrot: Drive Your Sales Force to Profitability.

• Authors : Beasty, Colin

• Source: CRM Magazine. Jan2006, Vol. 10 Issue 1, p22-26. 5p. 2 Color Photographs.

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Is Your Compensation Plan Undermining Your CRM Initiative ?

• Authors : Myron, David

• Source: CRM Magazine. May2004, Vol. 8 Issue 5, p40-43. 4p. 1 Color Photograph.

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INCENTIVES AT THE SPEED OF LIGHTPATH.

• Authors : McKay, Lauren

• Source: CRM Magazine. Jan2009, Vol. 13 Issue 1, p43-43. 1/3p. 1 Color Photograph.

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Rethinking Sales Incentive Management.

• Authors : Smilansky, Oren

• Source: CRM Magazine. May2015, Vol. 19 Issue 5, p15-16. 2p. 1 Color Photograph.

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