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Reframing the KM discussion.

• Authors : Pelz-Sharpe, Alan^1,2,3

• Source: KM World. Mar/Apr2021, Vol. 30 Issue 2, p4-5. 2p.

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We the People.

• Authors : PADGETT, LAUREE

Subjects: LEADERSHIP; PROFESSIONAL employee training; WORK-life balance

• Source: Information Today. Jul/Aug2023, Vol. 40 Issue 6, p6-9. 4p. 1 Color Photograph.

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Inside the Digital Contact Center.

• Source: CRM Magazine. Apr2022, Vol. 26 Issue 3, pWP7-WP7. 1p.

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