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Staff training, customer service improve POS collections.

• Authors : Mosbrucker K; Wagner K

Subjects: Inservice Training* ; Public Relations*; Patient Credit and Collection/Patient Credit and Collection/Patient Credit and Collection/*organization & administration

• Source: Revenue-cycle strategist [Revenue-cycle Strateg] 2014 Oct; Vol. 11 (8), pp. 7.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 101286623 Publication Model:

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A new customer service partnership for hospitals and physicians.

• Authors : Sanford KD; Catholic Health Initiatives, Denver, USA.

Subjects: Cooperative Behavior* ; Hospital Administrators* ; Patient Satisfaction*

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 2011 Dec; Vol. 65 (12), pp. 48-52.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Award-winning customer service: Stanford Hospital & Clinics.

• Authors : Dapelo-Garcia A; Stanford Hospital & Clinics, Stanford, Calif, USA. [corrected]

Subjects: Inservice Training* ; Patient Satisfaction*; Health Personnel/Health Personnel/Health Personnel/*education

• Source: Revenue-cycle strategist [Revenue-cycle Strateg] 2011 Jun; Vol. 8 (5), pp. 1-3.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 101286623 Publication Model:

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The art of customer service.

• Authors : Williams J; HFMA, Westchester, Ill., USA.

Subjects: Consumer Behavior*; Financial Management, Hospital/Financial Management, Hospital/Financial Management, Hospital/*organization & administration; Humans

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 2007 Oct; Vol. 61 (10), pp. 64-9.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Adapting customer service to consumer-directed health care.

• Authors : Hammer DC; McKesson Provider Technologies, Fort Lauderdale, Fla, USA.

Subjects: Community Participation* ; Consumer Behavior*; Financial Management, Hospital/Financial Management, Hospital/Financial Management, Hospital/*methods

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 2006 Sep; Vol. 60 (9), pp. 118-22.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Improving managed care value through customer service.

• Authors : Tomczyk DJ; Tomczyk & Associates, Monticello, Wisconsin, USA.

Subjects: Consumer Behavior*; Managed Care Programs/Managed Care Programs/Managed Care Programs/*standards; Administrative Personnel

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 2002 Jun; Vol. 56 (6), pp. 38-42.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Customer service: the new battlefield for market share.

• Authors : Zimmerman D; Zimmerman and Associates, Hales Corner, WI, USA.; Zimmerman P

Subjects: Health Benefit Plans, Employee/Health Benefit Plans, Employee/Health Benefit Plans, Employee/*statistics & numerical data ; Managed Care Programs/Managed Care Programs/Managed Care Programs/*standards ; Patient Satisfaction/Patient Satisfaction/Patient Satisfaction/*statistics & numerical data

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 1997 Oct; Vol. 51 (10), pp. 51-3.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Business office customer service units pay dividends.

• Authors : Baldwin KR; Ernst & Young, Atlanta, GA, USA.

Subjects: Accounts Payable and Receivable* ; Consumer Behavior*; Financial Management, Hospital/Financial Management, Hospital/Financial Management, Hospital/*methods

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 1996 May; Vol. 50 (5), pp. 56-8.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Enhancing customer service in the admitting process.

• Authors : Somers M; St. Marys Hospital Medical Center, Madison, WI.

Subjects: Admitting Department, Hospital/Admitting Department, Hospital/Admitting Department, Hospital/*standards ; Efficiency, Organizational/Efficiency, Organizational/Efficiency, Organizational/*statistics & numerical data ; Patient Satisfaction/Patient Satisfaction/Patient Satisfaction/*statistics & numerical data

• Source: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 1994 Sep; Vol. 48 (9), pp. 68, 70.Publisher: Healthcare Financial Management Association Country of Publication: United States NLM ID: 8215859 Publication Model:

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Incoming HFMA Chair Calls on Finance Leaders to ‘Imagine Tomorrow' to Improve Care Delivery and Accessibility Today.

Subjects: BRENNAN, Kevin; HEALTH services administration; CUSTOMER satisfaction

• Source: hfm (Healthcare Financial Management). Jun2018, Vol. 72 Issue 6, p1-5. 5p. 4 Color Photographs.

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