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Consumers complain--does business respond.

• Authors : Andreasen, Alan R.¹; Best, Arthur²

Subjects: *TELEPHONE surveys; *CONSUMER attitudes; *PRODUCT qualityUNITED States

• Source: Harvard Business Review. Jul/Aug1977, Vol. 55 Issue 4, p93-101. 9p. 1 Chart.

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Feeling bad in America.

• Source: Harvard Mental Health Letter. Jun2005, Vol. 21 Issue 12, p6-7. 2p.

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How Surveys Influence Customers.

• Authors : Dholakia, Paul M.; Morwitz, Vicki G.

Subjects: MARKET surveys; CUSTOMER relationship management; CUSTOMER loyaltyUNITED States

• Source: Harvard Business Review. May2002, Vol. 80 Issue 5, p18-19. 2p. 1 Color Photograph.

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Are rates of autism spectrum disorders increasing?

Subjects: AUTISM spectrum disorders; AUTISM; DEVELOPMENTAL disabilitiesUNITED States

• Source: Harvard Mental Health Letter. Jan2010, Vol. 26 Issue 7, p6-6. 1p.

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Reading the Public Mind.

• Authors : O'Connell, Andrew (AUTHOR)

Subjects: SURVEYS; STATISTICAL sampling; RESPONSE rates

• Source: Harvard Business Review. Oct2010, Vol. 88 Issue 10, p27-29. 3p. 1 Color Photograph, 3 Graphs.

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