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Distributionally robust workforce scheduling in call centres with uncertain arrival rates.

• Authors : Liao, S.^1,2 (AUTHOR) ; van Delft, C.³ (AUTHOR); Vial, J.-P.⁴ (AUTHOR)

• Source: Optimization Methods & Software. Jun2013, Vol. 28 Issue 3, p501-522. 22p. 6 Charts, 4 Graphs.

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