نتائج البحث

THE ROLE OF PERSONALITY TRAITS IN ONLINE CONSUMER COMPLAINT BEHAVIOR AND SERVICE RECOVERY EXPECTATION.

• Authors : Huang, Jen-Hung¹; Chang, Chiao-Chen¹

• Source: Social Behavior & Personality: an international journal. 2008, Vol. 36 Issue 9, p1223-1232. 10p. 3 Charts.

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Why Online Consumer Surveys Can Be a Smart Choice in Intellectual Property Cases.

• Authors : Isaacson, Bruce¹ .; Hibbard, Jonathan D.² ; Swain, Scott D.² .

• Source: IPL Newsletter. Spring2008, Vol. 26 Issue 3, p1-15. 5p. 1 Chart.

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Consumer Handset Purchases Fall, NPD Says.

• Authors : Palenchar, Joseph

• Source: TWICE: This Week in Consumer Electronics. 12/15/2008, Vol. 23 Issue 26, p78-78. 1/3p.

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Easy Returns Boost Web Sales: Study.

• Source: TWICE: This Week in Consumer Electronics. 11/3/2008, Vol. 23 Issue 23, p18-18. 1/7p.

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Cellular Purchases Heading Down In 2008: NPD.

• Authors : PALENCHAR, JOSEPH

• Source: TWICE: This Week in Consumer Electronics. 9/15/2008, Vol. 23 Issue 19, p34-34. 1/4p.

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CE, IT e-Tailers Score Lowest In Customer Satisfaction Study.

• Authors : Wolf, Alan

• Source: TWICE: This Week in Consumer Electronics. 6/16/2008, Vol. 23 Issue 13, p14-14. 3/4p.

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NPD: Q1 Cellphone Sell-Through Dips 22%.

• Authors : Palenchar, Joseph

• Source: TWICE: This Week in Consumer Electronics. 6/2/2008, Vol. 23 Issue 12, p16-16. 1/2p.

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And the 2008 CODiE Winners Are ...

• Source: Information Today. Jun2008, Vol. 25 Issue 6, p38-38. 1p.

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