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Job Requirements Biodata as a Predictor of Performance in Customer Service Roles.

• Authors : Allworth, Elizabeth; Hesketh, Beryl

• Source: International Journal of Selection & Assessment. Sep2000, Vol. 8 Issue 3, p137. 11p.

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Business Orientation and Customer Service Delivery: the tyranny of the customer.

• Authors : Longmore, Bruno B. W.

• Source: Journal of the Society of Archivists. Apr2000, Vol. 21 Issue 1, p27-36. 10p. 2 Graphs.

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Customer Service in Dental Offices: Analyses of Service Orientations and Waiting Time in...

• Authors : Zabava Ford, Wendy S.; Snyder, Olivia Jane

• Source: Health Communication. 2000, Vol. 12 Issue 2, p149. 24p. 2 Charts.

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CRM software: Old hat or new trick?

• Authors : Elliott, Monica

• Source: IIE Solutions. Nov2000, Vol. 32 Issue 11, p42. 3p.

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Customer Service Through One-to-One Marketing.

• Authors : Nierenberg, Andrea

• Source: Training & Development. Oct2000, Vol. 54 Issue 10, p34. 5p.

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Customer Service Through Leadership: The Disney Way.

• Authors : Schueler, Judy

• Source: Training & Development. Oct2000, Vol. 54 Issue 10, p26. 6p. 3 Black and White Photographs, 1 Diagram.

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ONS Customer Service Sits at the Front Lines of Member Support.

• Source: ONS News. Jan2000, Vol. 15 Issue 1, p5. 1p.

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Caught in the Web of Customer Service.

• Authors : Greengard, Samuel

• Source: Workforce (10928332). Mar2000, Vol. 79 Issue 3, p125. 3p. 1 Color Photograph.

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Building Online Rapport.

• Authors : Warbington, Rachel

• Source: Women in Business. Mar/Apr2000, Vol. 52 Issue 2, p10. 2p.

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The Challenge Of Improving Retail Customer Service.

• Authors : Christman, Ed; Garrity, Brian; Hall, Rashaun

• Source: Billboard. 12/16/2000, Vol. 112 Issue 51, p1. 4p. 2 Color Photographs, 10 Black and White Photographs.

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