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Can The U.S. Postal Service Survive?

Authors : Carlin, Paul

Source: Vital Speeches of the Day. 12/01/99, Vol. 66 Issue 4, p110. 4p.

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Academic Journal

Service Quality and Customer Satisfaction: An Assessment and Future Directions.

Authors : Hernon, Peter; Nitecki, Danuta A.; Altman, Ellen

Source: Journal of Academic Librarianship. Jan1999, Vol. 25 Issue 1, p9. 9p.

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Academic Journal

Changing Reference Service Environment: A Review of Perspectives from Managers, Librarians, and...

Authors : Rieh, Soo Young

Source: Journal of Academic Librarianship. May99, Vol. 25 Issue 3, p178. 9p.

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Academic Journal

Lessons from a Successful Service Quality Initiative: A Case Study in Organizational Change.

Authors : Flood, Chris¹; McCarville, Ron¹

Source: Journal of Park & Recreation Administration. Winter99, Vol. 17 Issue 4, p102-113. 12p.

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Academic Journal

The Relationships between Service Problems and Perceptions of Service Quality, Satisfaction, and Behavioral Intentions of Australian Public Sports and Leisure Center Customers.

Authors : Howat, Gary¹; Murray, Duncan²; Crilley, Gary³

Source: Journal of Park & Recreation Administration. Summer99, Vol. 17 Issue 2, p42-64. 23p.

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Academic Journal

Quality initiatives in the service sector: A case.

Authors : Singh, Saurabh; Deshmukh, S. G.

Source: Total Quality Management. Jan99, Vol. 10 Issue 1, p5-16. 12p.

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Academic Journal

An economic approach to tips and service quality: Results of a survey.

Authors : Bodvarsson, Orn B.; Gibson, William A.

Source: Social Science Journal. 1999, Vol. 36 Issue 1, p137. 10p. 10 Charts.

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Academic Journal

The academic as service provider: Is the customer `always right'?

Authors : Scott, S. V.

Source: Journal of Higher Education Policy & Management. Nov1999, Vol. 21 Issue 2, p193. 10p.

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Academic Journal

'Next Steps' for Equality?: The Impact of Organizational Change on Opportunities for Women in the Civil Service.

Authors : Cunningham, Rosie¹; Lord, Anita; Delaney, Lesa

Source: Gender, Work & Organization. Apr1999, Vol. 6 Issue 2, p67-78. 12p.

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Academic Journal

Whiteness and Power in the South African Civil Service: Paradoxes of the Apartheid State.

Authors : Posel, Deborah

Source: Journal of Southern African Studies. Mar99, Vol. 25 Issue 1, p99-119. 21p.

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فلترة النتائج

Can The U.S. Postal Service Survive?

Service Quality and Customer Satisfaction: An Assessment and Future Directions.

Changing Reference Service Environment: A Review of Perspectives from Managers, Librarians, and...

Lessons from a Successful Service Quality Initiative: A Case Study in Organizational Change.

The Relationships between Service Problems and Perceptions of Service Quality, Satisfaction, and Behavioral Intentions of Australian Public Sports and Leisure Center Customers.

Quality initiatives in the service sector: A case.

An economic approach to tips and service quality: Results of a survey.

The academic as service provider: Is the customer `always right'?

'Next Steps' for Equality?: The Impact of Organizational Change on Opportunities for Women in the Civil Service.

Whiteness and Power in the South African Civil Service: Paradoxes of the Apartheid State.

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