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The myth of customer service.

• Authors : Evans, D.

• Source: Canadian Business. Mar91, Vol. 64 Issue 3, p34. 6p. 2 Color Photographs.

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Customer service: The last word.

• Authors : Case, J.

• Source: Inc.. Apr91, Vol. 13 Issue 4, p88. 6p. 4 Color Photographs.

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Buying Into Customer Service.

• Authors : Steinburg, Craig

• Source: Training & Development. Sep91, Vol. 45 Issue 9, p11. 2p.

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Customer service you can taste.

• Authors : Tuninga, N.; Allard, C.

• Source: Canadian Business. Jun91, Vol. 64 Issue 6, p19. 2p. 1 Color Photograph.

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The Ten Commandments of Business and How To Break Them: Secrets for Improving Employee Morale, Enhancing Customer Service, Increasing Company Profits, While Having More Fun Than You Thought You Could Have at Work (Book).

• Authors : Kathman, Michael D.

• Source: Library Journal. 4/1/1991, Vol. 116 Issue 6, p133-133. 1/8p.

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Please hold for customer service.

• Authors : Greco, S.; Caggiano, C.

• Source: Inc.. Aug91, Vol. 13 Issue 8, p96. 3/4p. 1 Chart.

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Focus on Quality and Customer Service.

• Authors : Rissler, Jennifer A.

• Source: Training & Development. Nov91, Vol. 45 Issue 11, p81. 2p.

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The customer's always right.

• Source: Black Enterprise. Jun91, Vol. 21 Issue 11, p233. 6p. 12 Illustrations, 1 Chart.

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Lessons from some of the USA's most respected providers.

• Authors : Moores, Brian

• Source: Total Quality Management. May91, Vol. 2 Issue 3, p269. 9p.

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Redesigning Hospitals Around Patients and Technology.

• Authors : Strasen, Leann¹

• Source: Nursing Economic$. Jul/Aug91, Vol. 9 Issue 4, p233-238. 6p.

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