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Publication : reference librarian

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Academic Journal

Going the Extra Mile: Customer Service with a Smile.

Authors : Leonicio, Maggie

Source: Reference Librarian; 2001, Vol. 34 Issue 72, p51, 13p

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Academic Journal

The Common Sense of Customer Service: Employing Advice from the Trade and Popular Literature of Business to Interactions with Irate Patrons in Libraries.

Authors : McGuigan, Glenn S.

Source: Reference Librarian; 2002, Vol. 36 Issue 75/76, p197, 8p

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Academic Journal

Service, Interrupted: Analyzing Chat Reference Referrals.

Authors : Saulnier Lange, Jen¹, ; Johnson, Corey¹; Martin, Pamela¹

Source: Reference Librarian; Jan-Jun2024, Vol. 65 Issue 1/2, p34-58, 25p

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Academic Journal

How Happy are They? Assessing Patron Satisfaction in Reference Delivery through a Continuous, Brief Survey.

Authors : Bischoff, Marissa¹, ; Wages, B.¹; Robb, C.¹

Source: Reference Librarian; Jul-Dec 2021, Vol. 62 Issue 3/4, p145-164, 20p, 2 Charts, 3 Graphs

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Academic Journal

Reference Desks in Public Libraries: What Happens and What To Know.

Authors : Wilkins Jordan, Mary¹,

Source: Reference Librarian; Jul-Sep2014, Vol. 55 Issue 3, p196-211, 16p

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Academic Journal

Emotional Labor in the Academic Library: When Being Friendly Feels Like Work.

Authors : Shuler, Sherianne^1,2, ; Morgan, Nathan^1,2

Source: Reference Librarian; Apr-Jun2013, Vol. 54 Issue 2, p118-133, 16p

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Academic Journal

Good Reference Service? Great Reference Service? What's the Difference?

Authors : Reed, Vivian

Source: Reference Librarian; April/June 2009, Vol. 50 Issue 2, p215-218, 4p

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Academic Journal

Customer Types and the Empathetic Response.

Authors : Pearson, Chad J.¹,

Source: Reference Librarian; Jul-Sep2014, Vol. 55 Issue 3, p256-261, 6p

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Academic Journal

What Are We Afraid of? A Survey of Librarian Opinions and Misconceptions Regarding Instant Messenger.

Authors : Steiner, Sarah K.; Long, Casey M.

Source: Reference Librarian; 2007, Vol. 47 Issue 1, p31-50, 20p

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Academic Journal

Understanding the Work Dynamic of the Reference Night Shift.

Authors : Pearson, ChadJ.¹,

Source: Reference Librarian; Jan-Mar2014, Vol. 55 Issue 1, p89-93, 5p

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فلترة النتائج

Going the Extra Mile: Customer Service with a Smile.

The Common Sense of Customer Service: Employing Advice from the Trade and Popular Literature of Business to Interactions with Irate Patrons in Libraries.

Service, Interrupted: Analyzing Chat Reference Referrals.

How Happy are They? Assessing Patron Satisfaction in Reference Delivery through a Continuous, Brief Survey.

Reference Desks in Public Libraries: What Happens and What To Know.

Emotional Labor in the Academic Library: When Being Friendly Feels Like Work.

Good Reference Service? Great Reference Service? What's the Difference?

Customer Types and the Empathetic Response.

What Are We Afraid of? A Survey of Librarian Opinions and Misconceptions Regarding Instant Messenger.

Understanding the Work Dynamic of the Reference Night Shift.

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