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Contact Centers with a Call-Back Option and Real-Time Delay Information

• Authors : Armony, Mor; Maglaras, Constantinos

• Source: Operations Research, 2004 Jul 01. 52(4), 527-545.

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Contact Centers with a Call-Back Option and Real-Time Delay Information

• Authors : Constantinos Maglaras; Mor Armony

Subjects: Scheme (programming language); Service (business); Mathematical optimization

• Source: Operations Research. 52:527-545

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Inventory Models with Shelf-Age and Delay-Dependent Inventory Costs.

• Authors : Federgruen, Awi¹ ; Min Wang²

Subjects: *INVENTORY control; *INVENTORY costs; *MATHEMATICAL models

• Source: Operations Research. May/Jun2015, Vol. 63 Issue 3, p701-715. 15p.

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EXCHANGEABLE ITEMS IN REPAIR SYSTEMS: DELAY TIMES.

• Authors : Daduna, Hans¹

Subjects: *REPAIRING; *RETROFITTING; *SYSTEMS theory

• Source: Operations Research. Mar/Apr90, Vol. 38 Issue 2, p349. 6p.

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In This Issue.

Subjects: CUSTOMER services; FLEXIBLE structures; ROBUST control

• Source: Operations Research. Sep2011, Vol. 59 Issue 5, following p1316-1316. 5p.

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Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity.

• Authors : Ibrahim, Rouba; Whitt, Ward

Subjects: CUSTOMER services; COMPUTER simulation; TIME-varying systemsUNITED States

• Source: Operations Research. Sep2011, Vol. 59 Issue 5, p1106-1118. 13p. 3 Charts, 3 Graphs.

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Optimal Product Launch Times in a Duopoly: Balancing Life-Cycle Revenues with Product Cost.

• Authors : Savin, Sergei; Terwiesch, Christian

Subjects: PRODUCT management; TARGET marketing; MARKETING management

• Source: Operations Research. Jan/Feb2005, Vol. 53 Issue 1, p26-47. 22p. 1 Diagram, 4 Charts, 9 Graphs.

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Optimal control of arrivals to token ring networks with exhaustive service discipline.

• Authors : Tseng, Kent H.; Hsiao, Man-Tung T.

Subjects: RING networks; TELECOMMUNICATION; LOCAL area networks

• Source: Operations Research. Jan/Feb95, Vol. 43 Issue 1, p89. 13p. 2 Diagrams, 2 Charts, 7 Graphs.

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On Normalizing Constants in Queueing Networks.

• Authors : Harrison, P. G.

Subjects: STATE-space methods; PROBABILITY theory; QUEUING theory

• Source: Operations Research. Mar/Apr85, Vol. 33 Issue 2, p464-468. 5p.

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Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity

• Authors : Rouba Ibrahim; Ward Whitt

Subjects: Service (business); Queueing theory; Operations research

• Source: Operations Research. 59:1106-1118

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