Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 15, Iss 4,

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Academic Journal

Improving the registration process in a healthcare facility with lean principles

Authors : Valentina Nino; Kenneth Martinez; Karina Gomez

Subjects: patient satisfaction; HF5001-6182; Industrial engineering. Management engineering

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 14, Iss 3,

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Academic Journal

Verifying dynamic Kano’s model to support new product/service development

Authors : Yuri Borgianni

Subjects: Consumer satisfaction; Disseny de producte; HF5001-6182

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 11, Iss 3,

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Academic Journal

Job satisfaction and employee’s unionization decision: The mediating effect of perceived union instrumentality

Authors : Shan, Hongmei; Hu, Enhua; Zhi, Lujie

Subjects: unionization; HF5001-6182; Industrial engineering. Management engineering

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 9, Iss 1,

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Academic Journal

Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China

Authors : Meng, Qingliang; Jiang, Xuan; He, Lin

Subjects: Consumer satisfaction; Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat; HF5001-6182

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 8, Iss 5,

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Academic Journal

Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model

Authors : Fadi Abdelfattah; Muhammad Sabbir Rahman; Osman Mohamad

Subjects: Customer loyalty; HF5001-6182; Sociology and Political Science

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 8, Iss 5,

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Academic Journal

Study on e-government services quality: The integration of online and offline services

Authors : Fan, Jing; Yang, Wenting

Subjects: Internet in public administration--Evaluation; Informació oficial electrònica; Online government service quality perception

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 8, Iss 3,

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Academic Journal

Role stress and work engagement as antecedents of job satisfaction in Spanish workers

Authors : Orgambídez Ramos, Alejandro; Borrego Alés, Yolanda; Mendoza Sierra, María Isabel

Subjects: work engagement; HF5001-6182; Industrial engineering. Management engineering

Source: Arias Montano. Repositorio Institucional de la Universidad de HuelvainstnameUniversidad de Huelva (UHU)UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica

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Academic Journal

Validation of the JDS satisfaction scales applied to educational university environments

Authors : Giraldo O'Meara, Martha Marcela; Marín García, Juan Antonio; Martínez Gómez, Mónica

Subjects: scale validation; Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat; HF5001-6182

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)RiuNet. Repositorio Institucional de la Universitat Politécnica de ValénciaUniversitat

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Academic Journal

Examining the relationship between service quality and customer satisfaction: A factor specific approach

Authors : Azman Ismail; Ahmad Azan Ridzuan; Nur Ilyani Ranlan Rose

Subjects: HF5001-6182; Industrial engineering. Management engineering; Strategy and Management

Source: UPCommons. Portal del coneixement obert de la UPCUniversitat Politècnica de Catalunya (UPC)Journal of Industrial Engineering and Management, Vol 6, Iss 2,

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نتائج البحث

فلترة النتائج

How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers’ satisfaction, and loyalty differently? An empirical study

Improving the registration process in a healthcare facility with lean principles

Verifying dynamic Kano’s model to support new product/service development

Job satisfaction and employee’s unionization decision: The mediating effect of perceived union instrumentality

Integration of fuzzy theory into Kano model for classification of service quality elements: A case study in a machinery industry of China

Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model

Study on e-government services quality: The integration of online and offline services

Role stress and work engagement as antecedents of job satisfaction in Spanish workers

Validation of the JDS satisfaction scales applied to educational university environments

Examining the relationship between service quality and customer satisfaction: A factor specific approach

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