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Autoresponsiveness.

• Authors : Apicella, Mario

• Source: InfoWorld. 2/18/2002, Vol. 24 Issue 7, p60. 2p.

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SilkNet helps call centers, users deploy Web-based apps.

• Authors : Poole, Jackie

• Source: InfoWorld. 07/28/97, Vol. 19 Issue 30, p69. 2p. 2 Color Photographs.

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CRM Eyes Clean Data.

• Authors : Schwartz, Ephraim

• Source: InfoWorld. 9/22/2003, Vol. 25 Issue 37, p23-23. 1/4p.

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BRIEFS.

• Source: InfoWorld. 7/30/2001, Vol. 23 Issue 31, p18. 1/4p.

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Customer information for the masses.

• Authors : Holt, Stannie

• Source: InfoWorld. 03/01/99, Vol. 21 Issue 9, p59. 2/3p. 2 Color Photographs.

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The Web hot list.

• Authors : Battey, Jim

• Source: InfoWorld. 11/03/97, Vol. 19 Issue 44, p73. 1/9p. 1 Chart.

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