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6 CHALLENGES PATIENT EXPERIENCE LEADERS MUST OVERCOME: Peer roundtables will share insights and explore solutions as health systems enter a new era of consumerism.

• Authors : Roth, Mandy

• Source: HealthLeaders Magazine; Jul/Aug2018, Vol. 21 Issue 4, p20-23, 4p, 10 Color Photographs

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2 WAYS TO A BETTER PATIENT EXPERIENCE FOR MILLENNIALS: Technology and real-time communication at Dayton Children's Hospital create a patient and family experience for a new generation.

• Authors : Roth, Mandy

• Source: HealthLeaders Magazine; Sep/Oct2018, Vol. 21 Issue 5, p53-57, 4p

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MAKING SURE FINANCE DOESN'T RUIN THE PATIENT EXPERIENCE.

• Authors : Betbeze, Philip

• Source: HealthLeaders Magazine; May/Jun2018, Vol. 21 Issue 3, p50-53, 4p

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PATIENT EXPERIENCE: ONE PERSON AT A TIME: How can an organization get its arms around something as massive and variable as the patient experience? By listening to the experts--the patients.

• Authors : THEW, JENNIFER

• Source: HealthLeaders Magazine; Sep2016, Vol. 19 Issue 7, p10-23, 10p, 4 Color Photographs, 2 Graphs

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Patient Experience Excellence: Achieving a patient experience culture of excellence at healthcare organizations means having a dedicated chief experience officer to manage patient experience, and using process improvement methodologies such as Lean or Six Sigma

• Authors : BEES, JONATHAN

Subjects: PATIENT management; HEALTH care industry; MEDICAL quality control

• Source: HealthLeaders Magazine. Jul/Aug2017, Vol. 20 Issue 6, p36-38. 3p. 1 Illustration.

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Reaching New Peaks on the Patient Experience Journey.

• Source: HealthLeaders Magazine; Dec2016, Vol. 19 Issue 10, pMFS-1-MFS-3, 3p, 1 Color Photograph

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Connecting Patient Engagement and Patient Experience.

• Authors : ZEIS, MICHAEL

• Source: HealthLeaders Magazine; Jul/Aug2014, Vol. 17 Issue 6, p30-34, 5p, 8 Color Photographs

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Patient Experience.

• Authors : BEES, JONATHAN

• Source: HealthLeaders Magazine; Jul/Aug2016, Vol. 19 Issue 6, p52-55, 4p, 3 Graphs

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No Defined Direction on the Patient Experience Journey.

• Authors : Zeis, Michael

• Source: HealthLeaders Magazine; Aug2012, Vol. 15 Issue 8, p22-26, 5p, 1 Color Photograph, 11 Graphs

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The Patient Experience Disconnect.

• Authors : SHAW, GIENNA

• Source: HealthLeaders Magazine; Aug2011, Vol. 14 Issue 8, p24-28, 5p, 1 Illustration, 8 Graphs

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