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Managing retention in service relationships

• Authors : Aflaki, Sam; Popescu, Ioana

• Source: Management Science. February 1, 2014, Vol. 60 Issue 2, p415, 19p.

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Customer Retention Is Proportionate to Employee Retention

• Source: Green Industry PRO. September 2011, Vol. 23

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Cost structure, customer profitability, and retention implications of self-service distribution channels: evidence from customer behavior in an online banking channel

• Authors : Campbell, Dennis; Frei, Frances

• Source: Management Science. January 1, 2010, Vol. 56 Issue 1, p4, 21p.

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The effect of service experiences over time on a supplier's retention of business customers

• Authors : Bolton, Ruth N.; Lemon, Katherine N.; Bramlett, Matthew D.

• Source: Management Science. December 2006, Vol. 52 Issue 12, p1811, 13p.

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Paperless billing advances: carriers say customer retention is tied to their billing practices

• Authors : Chordas, Lori

• Source: Best's Review. August 1, 2010, Vol. 111 Issue 4, p97, 4p.

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Client retention and engagement-level pricing

• Authors : Hackenbrack, Karl E.; Hogan, Chris E.

• Source: Auditing: A Journal of Practice & Theory. May 2005, Vol. 24 Issue 1, p7, 14p.

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Online Best Practices: Efficient Passenger Information System to increase customer retention

• Source: Mass Transit. February 2020, Vol. 46 Issue 1, p6, 1p.

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Customer loyalty: making your program excel: customer retention is one measurement of the effectiveness of your loyalty program and a critical component to the growth of your business

• Authors : Baxter, Steve

• Source: Franchising World. August 1, 2010, Vol. 42 Issue 8, p47, 3p.

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Customer retention strategies: keeping your current customers helps build credibility, referrals and cost savings

• Authors : Price, Chris

• Source: Auto Body Repair Network. Jan 2017, Vol. 56 Issue 1, p24, 2p.

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Customer Retention: SIMPLE YET SOPHISTICATED

• Source: Catalog Age. November 1, 2003, Vol. 20 Issue 12

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