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Academic Journal

Abusive supervision: serial and moderated mediation effects.

Authors : Karatepe, Osman M.^1,2 (AUTHOR) ; Ampofo, Emmanuel Twumasi^3,4 (AUTHOR); Asiedu-Appiah, Felicity³ (AUTHOR)

Subjects: *RESTAURANT personnel; *ORGANIZATIONAL commitment; *SOCIAL services

Source: Service Industries Journal. Mar/Apr2025, Vol. 45 Issue 5/6, p475-499. 25p.

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Academic Journal

A moderated mediation model of knowledge hiding.

Authors : Moin, Muhammad Farrukh¹ (AUTHOR) ; Omar, Muhamad Khalil² (AUTHOR); Ali, Ahsan³ (AUTHOR)

Subjects: *SOCIAL exchange; *TASK performance; *KNOWLEDGE management

Source: Service Industries Journal. Mar/Apr2024, Vol. 44 Issue 5/6, p378-390. 13p.

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Academic Journal

Understanding customer brand engagement through service environment: a multilevel analysis.

Authors : Shahid Satar, Mir¹ (AUTHOR); Ahmad Rather, Raouf² (AUTHOR) ; Hussain Parrey, Shakir³ (AUTHOR)

Subjects: *CONSUMER psychology; *CUSTOMER relations; *BRAND name products

Source: Service Industries Journal. Mar/Apr2025, Vol. 45 Issue 5/6, p500-525. 26p.

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Academic Journal

A job demands-resources perspective on servant leadership and employee creativity.

Authors : Yang, Jin¹ (AUTHOR); Yu, Ting¹ (AUTHOR); Song, Jun² (AUTHOR)

Subjects: *JOB involvement; SERVANT leadership; CREATIVE ability

Source: Service Industries Journal. Feb2025, Vol. 45 Issue 3/4, p351-373. 23p.

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Academic Journal

Predicting turnover intention among auditors: Is WIPL a mediator?

Authors : Gim, Gabriel C. W.¹ (AUTHOR) ; Ramayah, T.² (AUTHOR)

Subjects: *AUDITORS; *WORK environment; STRUCTURAL equation modelingMALAYSIA

Source: Service Industries Journal. Jun/Jul2020, Vol. 40 Issue 9/10, p726-752. 27p. 1 Diagram, 6 Charts.

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Academic Journal

How satisfactory are empathetic care and robotic assistance in telemedicine services?

Authors : Saxena, Shilpi¹ (AUTHOR) ; Prashar, Anupama² (AUTHOR)

Subjects: *ROBOTICS; PATIENTS' attitudes; PATIENT satisfaction

Source: Service Industries Journal. Aug2023, Vol. 43 Issue 11/12, p827-853. 27p. 1 Color Photograph, 1 Diagram, 7 Charts, 1 Graph.

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Academic Journal

How are the exchange relationships of front office employees reflected on customers?

Authors : Akgunduz, Yilmaz¹ (AUTHOR) ; Alkan, Ceylan¹ (AUTHOR); Adan Gök, Özge¹ (AUTHOR)

Subjects: *WHITE collar workers; *LEADER-member exchange theory; *SOCIAL exchange

Source: Service Industries Journal. Jun/Jul2022, Vol. 42 Issue 9/10, p798-821. 24p. 2 Diagrams, 7 Charts.

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Academic Journal

The need to belong: how to reduce workplace ostracism: 归属感的需求：如何减少职场排斥.

Authors : Kwan, Ho Kwong¹ (AUTHOR); Li, Miaomiao² (AUTHOR) ; Wu, Xiangfan³ (AUTHOR)

Subjects: *WORK environment; *MANAGEMENT philosophyCHINA

Source: Service Industries Journal. Jun/Jul2022, Vol. 42 Issue 9/10, p716-737. 22p. 1 Diagram, 6 Charts, 1 Graph.

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Academic Journal

Rude customers and service performance: roles of motivation and personality.

Authors : Yoon, David J.¹ (AUTHOR)

Subjects: *EMPLOYEE reviews; *CUSTOMER services; ACHIEVEMENT motivation

Source: Service Industries Journal. Jan 2022, Vol. 42 Issue 1/2, p81-106. 26p. 1 Diagram, 3 Charts, 1 Graph.

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Academic Journal

Can abusive supervision motivate customer-oriented service sabotage? A multilevel research.

Authors : Ma, Jianfeng¹ (AUTHOR); Zhou, Xing² (AUTHOR); Mu, Zhirong² (AUTHOR)

Subjects: *ORGANIZATIONAL identification; *SUPERVISION; SABOTAGECHINA

Source: Service Industries Journal. Jun-Jul2021, Vol. 41 Issue 9/10, p696-717. 22p. 1 Diagram, 4 Charts, 2 Graphs.

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فلترة النتائج

Abusive supervision: serial and moderated mediation effects.

A moderated mediation model of knowledge hiding.

Understanding customer brand engagement through service environment: a multilevel analysis.

A job demands-resources perspective on servant leadership and employee creativity.

Predicting turnover intention among auditors: Is WIPL a mediator?

How satisfactory are empathetic care and robotic assistance in telemedicine services?

How are the exchange relationships of front office employees reflected on customers?

The need to belong: how to reduce workplace ostracism: 归属感的需求：如何减少职场排斥.

Rude customers and service performance: roles of motivation and personality.

Can abusive supervision motivate customer-oriented service sabotage? A multilevel research.

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