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THE TRUTH ABOUT CUSTOMER SERVICE.

Subjects: SERVICE industries; PUBLIC opinion; CONSUMERSUNITED States

• Source: BusinessWeek. 10/23/2000, Issue 3704, p180-180. 1/4p.

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THE GOLD MINE OF DATA IN CUSTOMER SERVICE.

• Authors : Verity, John W.

Subjects: CUSTOMER services; TECHNOLOGICAL innovations

• Source: BusinessWeek. 3/21/94, Issue 3363, p113-114. 2p. 4 Color Photographs.

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Corporate clout for consumers.

Subjects: CONSUMERISM; CONSUMER protection; MARKETING strategyUNITED States

• Source: BusinessWeek. 9/12/1977, Issue 2500, p144-148. 2p.

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Two can save stamps faster than one.

Subjects: LABOR incentives; SALES management; CUSTOMER service management

• Source: BusinessWeek. 6/16/1962, Issue 1711, p140-142. 2p.

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Why Northwest puts on the ritz.

Subjects: AIRLINE management; STRATEGIC planning; BUSINESS planning

• Source: BusinessWeek. 7/5/1969, Issue 2079, p30-32. 3p.

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Rage Against Online Brokers.

• Authors : Gogoi, Pallavi

Subjects: ONLINE stockbrokers; CUSTOMER servicesUNITED States

• Source: BusinessWeek. 11/20/2000, Issue 3708, pEB98-EB102. 4p. 2 Color Photographs, 1 Chart, 1 Graph.

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HELP IS JUST AN E-MAIL AWAY.

• Authors : Ferguson, Kevin

Subjects: COMPUTER technical support; COMPUTER industry customer services; CUSTOMER services

• Source: BusinessWeek. 11/13/2000, Issue 3707, p110-110. 1p. 1 Chart.

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Service, Please.

• Authors : Brown, Jeanette

Subjects: CUSTOMER services; ELECTRONIC commerce; BUSINESS enterprises

• Source: BusinessWeek. 10/23/2000, Issue 3704, pEB48-EB50. 2p. 1 Color Photograph.

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Going That Extra Inch.

• Authors : Berner, Robert

Subjects: CUSTOMER services; CUSTOMER satisfaction; QUALITY of serviceUNITED States

• Source: BusinessWeek. 09/18/2000, Issue 3699, supplement pEB84-EB85. 2p. 1 Color Photograph.

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It's the Service, Stupid.

• Authors : Neuborne, Ellen

Subjects: INTERNET; CUSTOMER services; WEBSITES

• Source: BusinessWeek. 04/03/2000, Issue 3675, Business Week e.biz pEB 18-EB 18. 1p. 2 Color Photographs.

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