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CUSTOMER SERVICE MANAGEMENT AND ORGANIZATION PERFORMANCE: MODERATING EFFECT OF STRATEGIC DRIFT.

• Authors : Rutaba, Yohana Arsen¹

Subjects: *CUSTOMER service management; *ORGANIZATIONAL performance; *MANUFACTURING industriesTANZANIA

• Source: LWATI: A Journal of Contemporary Research. Dec2024, Vol. 21 Issue 4, p237-265. 29p.

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GESTIÓN ORGANIZACIONAL Y CALIDAD DEL SERVICIO AL CLIENTE EN COOPERATIVAS DE TAXIS.

• Authors : Barcia Villamar, Fabián Eduardo¹ ; Loor Rivera, Kerly Magaly²

Subjects: *CUSTOMER service management; *PEARSON correlation (Statistics); *CUSTOMER loyalty

• Source: Revista Científica Arbitrada Multidisciplinaria PENTACIENCIAS. jul-sep2024, Vol. 6 Issue 5, p38-45. 8p.

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The More Realism, the Better? How Does the Realism of AI Customer Service Agents Influence Customer Satisfaction and Repeat Purchase Intention in Service Recovery.

• Authors : Hu, Yuting¹ (AUTHOR) ; Xiao, Ya¹ (AUTHOR) ; Hua, Yi² (AUTHOR)

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *QUALITY of service

• Source: Behavioral Sciences (2076-328X). Dec2024, Vol. 14 Issue 12, p1182. 16p.

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Optimized Attention Enhanced Temporal Graph Convolutional Network Espoused Research of Intelligent Customer Service System based on Natural Language Processing Technology.

• Authors : Wei, Zhifeng¹ (AUTHOR); Wang, Hongyan² (AUTHOR); Xu, Qiang² (AUTHOR)

Subjects: *FUZZY control systems; *RECOMMENDER systems; *CUSTOMER services

• Source: Applied Artificial Intelligence. 2024, Vol. 38 Issue 1, p1-24. 24p.

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EXPLORING THE ROLE OF AI IN CUSTOMER SERVICE COMMUNICATION A CASE STUDY ON CHATBOTS IN DELIVERY APPS IN UAE.

• Authors : MUSTAFA, Hassan¹

Subjects: *ARTIFICIAL intelligence; *LOCAL delivery services; *CHATBOTS

• Source: Balkan Social Science Review. Dec2024, Vol. 24, p445-467. 23p.

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The Influence of Products, Prices, Location, Promotions, Store Atmosphere and Customer Service on Consumer Purchase Decisions: A Survey on Motor Power Consumers Soekarno Hatta Bandung Branch.

• Authors : Colly, Yoan¹ ; Lahindah, Laura¹

Subjects: *CONSUMER purchasing services; *ELECTRIC motors; *CONSUMERS

• Source: Devotion: Journal of Research & Community Service. Aug2024, Vol. 5 Issue 8, p1016-1024. 9p.

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La vocación de servicio al cliente como estrategia de posicionamiento en la mente del consumidor.

• Authors : Guerrero Iguasnia, Edinson Javier¹

Subjects: *CORPORATE culture; *CUSTOMER services; *MARKETING strategy

• Source: Sinergia Académica. jul-sep2024, Vol. 7 Issue 3, p603-614. 12p.

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A Framework of Customer Service Training Competencies for Proactive Business Recovery in a Post-COVID Era: A Case Study.

• Authors : Abel, Edivaldo¹ ; Pondi, Kepha²

Subjects: *CUSTOMER services; *RETAIL banking; *ONLINE banking

• Source: Pan-African Journal of Education & Social Sciences (PAJES). Jun2024, Vol. 5 Issue 1, p120-132. 13p.

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Hubungan Antara Komitmen Organisasi dan Gaya Kepemimpinan Transformasional Terhadap Organizational Citizenship Behavior pada Customer Service PT. “X”.

• Authors : Anggaristi, Dania Devina¹ ; Sahrah, Alimatus¹

• Source: Journal of Comprehensive Science (JCS). Jun2024, Vol. 3 Issue 6, p1170-1185. 16p.

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融合领域词典的文旅客服问句匹配模型.

• Authors : 朱欣娟¹ ; 牛婷婷¹

• Source: Journal of Xi'an Polytechnic University. 2024, Vol. 38 Issue 3, p92-99. 8p.

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