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Patterns of thanking in the closing section of UK service calls: marking conversational macro-structure vs managing interpersonal relations

• Authors : Hansen, Maj-Britt Mosegaard

Subjects: Thanking; Service calls; Verbal interaction

• Source: Hansen , M-B M 2016 , ' Patterns of thanking in the closing section of UK service calls: marking conversational macro-structure vs managing interpersonal relations ' ,

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Beyond risk-taking: Effects of psychological safety on prosocial behavior

• Authors : Leung, Kwok; Deng, Hong; Wang, Jie

• Source: Leung , K , Deng , H , Wang , J & Zhou , F 2015 , ' Beyond risk-taking: Effects of psychological safety on prosocial behavior ' , Group and Organization Management , vol. 40 , pp. 88-115 .

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