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Leveraging service design for healthcare transformation:toward people-centered, integrated, and technology-enabled healthcare systems

• Authors : Patricio, Lia; Sangiorgi, Daniela; Mahr, Dominik

Subjects: Service design; Service system transformation; Healthcare service

• Source: Patricio , L , Sangiorgi , D , Mahr , D , Caic , M , Kalantari , S & Sundar , S 2020 , ' Leveraging service design for healthcare

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Understanding generalisability from network-conscious service design projects

• Authors : Overkamp, Tim; Caic, Martina; Holmlid, Stefan

• Source: Overkamp , T , Caic , M , Holmlid , S , Mahr , D & Odekerken-Schröder , G 2018 , Understanding generalisability from network-conscious service

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A user perspective on youth mental health services:Increasing help-seeking behaviour requires addressing service preferences and attitudinal barriers

• Authors : Wittevrongel, Eline; Kessels, Roselinde; Everaert, Geert

Subjects: discrete choice experiment; mental health; service design

• Source: Wittevrongel , E , Kessels , R , Everaert , G , Vrijens , M , Danckaerts , M & van Winkel , R 2024 , ' A user perspective on youth mental health services : Increasing help-seeking behaviour requires

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Moving Towards Network-Conscious Service Design: Leveraging network visualisations

• Authors : Caic, Martina; Mahr, Dominik; Odekerken-Schröder, Gaby

• Source: Caic , M , Mahr , D , Odekerken-Schröder , G , Holmlid , S & Beumers , R 2017 , ' Moving Towards Network-Conscious Service Design:

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Reversing a relationship spiral::From vicious to virtuous cycles in IT outsourcing

• Authors : Akkermans, Henk; van Oppen, Willem; Vos, Bart

Subjects: action research; collaborative service design (CSD); combined-method approach

• Source: Akkermans , H , van Oppen , W , Vos , B & X. J. Ou , C 2021 , ' Reversing a relationship spiral: From vicious to virtuous cycles in IT outsourcing ' , Information Systems Journal , vol. 31 , no. 2 ,

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Service robots: value co-creation and co-destruction in elderly care networks

• Authors : Caic, Martina; Odekerken-Schroder, Gaby; Mahr, Dominik

Subjects: Value co-creation; destruction; Value networks

• Source: Caic , M , Odekerken-Schroder , G & Mahr , D 2018 , ' Service robots: value co-creation and co-destruction in elderly care networks ' , Journal of

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The co-creation of services

• Authors : Oertzen, Anna-Sophie

Subjects: co-creation of services; service innovation; service design

• Source: Oertzen , A-S 2020 , ' The co-creation of services ' , Maastricht University , Maastricht . https://doi.org/10.26481/dis.20200313ao

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A service science approach for improving healthy food experiences

• Authors : Mahr, F.D.; Kalogeras, N.; Odekerken-Schröder, G.J.

Subjects: Healthy food; Value-in-use; Service design

• Source: Mahr , F D , Kalogeras , N & Odekerken-Schröder , G J 2013 , ' A service science approach for improving healthy food experiences ' , Journal of

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Designed to serve:social robots in value networks

• Authors : Caic, Martina

Subjects: social robots; service design; Elderly care

• Source: Caic , M 2019 , ' Designed to serve : social robots in value networks ' , Maastricht University , Maastricht . https://doi.org/10.26481/dis.20190524mc

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Beyond ‘Eat-Pray-Love’:Designing transformative CX for self-discovery in extended service encounters

• Authors : Zimbatu, Alexandra; Russell-Bennett, Rebekah

Subjects: Customer experience; CX; Extended service encounters

• Source: Zimbatu , A & Russell-Bennett , R 2025 , ' Beyond ‘Eat-Pray-Love’ : Designing transformative CX for self-discovery in extended service encounters ' , Journal of

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