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Servant leadership and customer service performance:testing social learning and social exchange-informed motivational pathways

• Authors : Aryee, Samuel; Hsiung, Hsin-Hua; Jo, Hyun Young

Subjects: Servant leadership; gratitude; customer-centric attitudes

• Source: Aryee , S , Hsiung , H-H , Jo , H Y , Chuang , C-H & Chiao , Y-C 2023 , ' Servant leadership and customer service performance : testing

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Customer Participation Variation and Its Impact on Customer Service Performance:Underlying Process and Boundary Conditions

• Authors : Menguc, Bulent; Auh, Seigyoung; Wang, Fatima

Subjects: burnout; customer participation; customer participation quality

• Source: Menguc , B , Auh , S & Wang , F 2020 , ' Customer Participation Variation and Its Impact on Customer

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Service employee burnout and engagement:the moderating role of power distance orientation

• Authors : Auh, Seigyoung; Mengüç, Bülent; Spyropoulou, Stavroula

Subjects: Job demands-resources model; Supervisor close monitoring; Power distance

• Source: Auh , S , Mengüç , B , Spyropoulou , S & Wang , F 2016 , ' Service employee burnout and engagement : the moderating role of power distance orientation ' , Journal of

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Service employee burnout and engagement:the moderating role of power distance orientation

• Authors : Auh, Seigyoung; Mengüç, Bülent; Spyropoulou, Stavroula

Subjects: Job demands-resources model; Supervisor close monitoring; Power distance

• Source: Auh , S , Mengüç , B , Spyropoulou , S & Wang , F 2016 , ' Service employee burnout and engagement : the moderating role of power distance orientation ' , Journal of

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A comparison of formative versus reflective approaches for the measurement of electronic service quality

• Authors : Theodosiou, Marios; Katsikea, Evangelia; Samiee, Saeed

Subjects: Electronic service quality; Formative vs. reflective specification; Scale development

• Source: Theodosiou , M , Katsikea , E , Samiee , S & Makri , K 2019 , ' A comparison of formative versus reflective approaches for the measurement of electronic service quality

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A comparison of formative versus reflective approaches for the measurement of electronic service quality

• Authors : Theodosiou, Marios; Katsikea, Evangelia; Samiee, Saeed

Subjects: Electronic service quality; Formative vs. reflective specification; Scale development

• Source: Theodosiou , M , Katsikea , E , Samiee , S & Makri , K 2019 , ' A comparison of formative versus reflective approaches for the measurement of electronic service quality

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Sedentary behaviour and health at work:an investigation of industrial sector, job role, gender and geographical differences

• Authors : Kazi, Aadil; Haslam, Cheryl; Duncan, Myanna

• Source: Kazi , A , Haslam , C , Duncan , M , Clemes , S & Twumasi , R 2018 , ' Sedentary behaviour and health at work : an investigation of industrial sector, job role, gender and geographical differences ' ,

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Sedentary behaviour and health at work:an investigation of industrial sector, job role, gender and geographical differences

• Authors : Kazi, Aadil; Haslam, Cheryl; Duncan, Myanna

• Source: Kazi , A , Haslam , C , Duncan , M , Clemes , S & Twumasi , R 2018 , ' Sedentary behaviour and health at work : an investigation of industrial sector, job role, gender and geographical differences ' ,

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Mining meaning from online ratings and reviews:Tourist satisfaction analysis using latent dirichlet allocation

• Authors : Guo, Yue; Barnes, Stuart J.; Jia, Qiong

Subjects: Data mining; Latent dirichlet analysis; Online reviews

• Source: Guo , Y , Barnes , S J & Jia , Q 2017 , ' Mining meaning from online ratings and reviews : Tourist satisfaction analysis using latent dirichlet allocation ' , TOURISM MANAGEMENT , vol. 59 , pp.

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Mining meaning from online ratings and reviews:Tourist satisfaction analysis using latent dirichlet allocation

• Authors : Guo, Yue; Barnes, Stuart J.; Jia, Qiong

Subjects: Data mining; Latent dirichlet analysis; Online reviews

• Source: Guo , Y , Barnes , S J & Jia , Q 2017 , ' Mining meaning from online ratings and reviews : Tourist satisfaction analysis using latent dirichlet allocation ' , TOURISM MANAGEMENT , vol. 59 , pp.

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