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Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization

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اقرأ أكثر حفظ في قائمتي
  • المؤلفون: Wasserbaur, Raphael; Schroeder, Andreas; Beltagui, Ahmad
  • نوع التسجيلة:
    Electronic Resource
  • الدخول الالكتروني :
    http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-192750
    Production planning & control (Print), 0953-7287, 2024, 35:12, s. 1451-1465
  • معلومة اضافية
    • Publisher Information:
      Linköpings universitet, Industriell miljöteknik Linköpings universitet, Tekniska fakulteten Advanced Services Group, Aston Business School, Aston University, Birmingham, UK 2024
    • نبذة مختصرة :
      Servitization increases uncertainty and complexity in manufacturing firms by introducing dynamic interdependencies within and between organisations. This study proposes the conceptual lens of Complex Adaptive Systems (CAS) to frame manufacturers’ service delivery systems and a hybrid simulation approach to explore the dynamic interdependencies of their servitization journeys. The case of a boiler manufacturer transforming to a provider of Heat-as-a-Service (HaaS) is used to examine the dynamic interdependencies between the growth of a service business, digitalisation efforts and operational efficiency as well as the interaction between the emerging service- and existing product business. The findings indicate that the manufacturer will experience an initial ‘cost-shock’ which will significantly decline as service delivery optimises and diagnostic accuracy improves. The study contributes to the servitization literature by introducing CAS as a theoretical perspective and hybrid modelling as a practical approach to explore and reconcile the strategic and operational dimensions of servitization.
      Funding: European Union [721909]; UKs Engineering and Physical Science Research Council through the Digitally Enhanced Advanced Services NetworkPlus [EP/R044937/1]; EPSRC
    • الموضوع:
      Heat-as-a-Service (HaaS); Complex Adaptive Systems (CAS); servitization; hybrid simulation; Other Engineering and Technologies not elsewhere specified; Övrig annan teknik; Article in journal; info:eu-repo/semantics/article; text
    • الرقم المعرف:
      10.1080.09537287.2023.2189639
    • Availability:
      Open access content. Open access content
      info:eu-repo/semantics/openAccess
    • Note:
      application/pdf
      English
    • Other Numbers:
      UPE oai:DiVA.org:liu-192750
      0000-0002-4165-0830
      0000-0002-4051-9275
      0000-0003-2687-0971
      doi:10.1080/09537287.2023.2189639
      ISI:000954010600001
      Scopus 2-s2.0-85150901209
      1388201270
    • Contributing Source:
      UPPSALA UNIV LIBR
      From OAIster®, provided by the OCLC Cooperative.
    • الرقم المعرف:
      edsoai.on1388201270
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