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Co-creating service value from data in a public administration context

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  • معلومة اضافية
    • Publisher Information:
      Ubiquity Press 2022-06-18T07:42:59Z 2022-06-18T07:42:59Z 2022
    • نبذة مختصرة :
      Data are of increasing importance in the digital transformation of the public sector, but their potential has not yet been fully exploited. Service-dominant logic (S-D logic) is a principle according to which data creates value only when it is utilized, leading, for example, to better-informed decisions and planning results. Public administration practitioners can make use of this by consistently tailoring data-based services to the needs of users. As a result, services are developed jointly with potential users in a co-creation process. Providers and users test and improve the services together in a collaborative, iterative process. Such an approach offers considerable potential in the public administration sector. In this article, the S-D logic perspective and its operationalization by service design methods are applied to the public sector. It is examined how, in the context of public administration, S-D logic can be used to design data-based value propositions. An application case is presented in which a value proposition for the statistical office of a Swiss canton is designed. The results show that service design methods can be helpful in the context of public administration and that they also lend themselves to shaping innovation.
    • الموضوع:
      Service design; Service-dominant logic; Public administration; eGovernment; Digital transformation; Official statistics; 005: Computerprogrammierung, Programme und Daten; 350: Öffentliche Verwaltung; Beitrag in wissenschaftlicher Zeitschrift; Text
    • Availability:
      Open access content. Open access content
      http://creativecommons.org/licenses/by/4.0
    • Note:
      application/pdf
      Swiss Yearbook of Administrative Sciences
      English
    • Other Numbers:
      CHZHA oai:digitalcollection.zhaw.ch:11475/25131
      https://doi.org/10.5334/ssas.163
      https://doi.org/10.21256/zhaw-25131
      info:doi/10.5334/ssas.163
      info:doi/10.21256/zhaw-25131
      https://hdl.handle.net/11475/25131
      https://digitalcollection.zhaw.ch/handle/11475/25131
      info:hdl/11475/25131
      urn:issn:2296-8717
      1331022202
    • Contributing Source:
      ZHAW UNIV LIBR
      From OAIster®, provided by the OCLC Cooperative.
    • الرقم المعرف:
      edsoai.on1331022202
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