Telephone quitlines: a resource for development, implementation, and evaluation

"This document was prepared by the U.S. Department of Health and Human Services under the direction of the Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion, Office on Smoking and Health, in response to a growing interest in telephone-based tobacco cessation services commonly known as quitlines. It is intended to help state health departments, health care organizations, and employers to contract for and monitor telephone-based tobacco cessation services. It is also intended to help states, health care organizations, and quitline operators enhance existing quitline services, and to inform those who are interested in learning more about population-based approaches to tobacco cessation." - p. v ; 1. The Role of Quitlines in Comprehensive Tobacco Control Programs -- 2. The Range of Practice -- 3. Contracting for Quitline Services -- 4. Technological Considerations -- 5. Staffing a Quitline -- 6. Quality Assurance in Quitline Counseling -- 7. Evaluating a Quitline -- 8. Costs Associated with Operating a Quitline -- 9. Promoting Quitlines -- 10. Quitline Partnerships -- 11. Future Directions -- Appendix A: State Quitline Information -- Appendix B: Vendors Providing Quitline Services to States -- Appendix C: Cessation Web Resources -- Appendix D: Client Education Materials Commonly Distributed by Quitlines -- Appendix E: Sample Technical Review Instrument -- Appendix F: Proposed Minimal Data Set for Evaluation of Telephone Cessation Helplines/Quitlines -- Appendix G: Health Insurance Portability and Accountability Act (HIPAA) Information -- Appendix H: Sample Fax Referral Form -- Appendix I. Tobacco Quitlines Fact Sheet ; The Quitline Resource Guide was prepared by the U.S. Department of Health and Human Services under the general editorship of the following individuals from the Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion, Office on Smoking and Health: Corinne G. Husten, Abby C. Rosenthal. ...