Organizational culture, workplace motivation and innovative work behaviour in the healthcare service delivery: a systematic review

COVID-19 and the Russia-Ukraine war have profoundly transformed organisational cultures, restructured work behaviour and impacted workers' motivation. The underlying values and assumptions of many organisations seem to have shifted from exploration and creativity towards safety and resilience. This profound change represents a major challenge for managers in all aspects of service delivery including the health sector. This study aims to reveal the thematic evolution of the scientific literature and, in a second instance, whether the variables (organizational culture, workplace motivation, and innovative work behaviour) are related to the benefit of current investments in healthcare service. We performed a systematic literature review and also summarized the relationship between these variables in 25 selected articles. The search of articles from WoS yielded a total of 5893 publications, 426 articles were selected for bibliometric analysis. We found a total of 203 articles from 588 authors published by 156 journals to have been produced before the crisis period, while a total of 200 articles from 578 authors published by 155 journals we found to have been produced during the crisis period. Also, themes based on keywords Plus have evolved throughout time. Out of the 14 articles that studied the association between these variables using different types of analysis and sampling research techniques, eight studies investigated the association between organizational culture and workplace motivation with that there is a relationship between organizational culture and workplace motivation. The general conclusion from all six articles that accessed the associations between organizational culture and innovative work behaviour is that organizational culture has a direct effect on work motivation. This shows it is important for organizations to understand the type of organizational culture that exists within their firm to be able to use that as a tool to motivate employees to make them innovative at work. ; Devido ao rápido ...