Out of the Darkness: how can librarians' skills help us to change our organization?

In 2020-2021, the libraries of the Catholic University of Louvain have been confronted with major challenges: new objectives for providing support to research (RDM, …), the development of new learning centers, the announced retirement of our Chief Librarian, the installation of a new ILS platform, and the pandemic which has involved new services for faculties (loan of co-modal teaching material, click & collect, …). Too many challenges together and it soon became clear that the structure of our organization, which had remained unchanged since 2001, was not adapted to meet these challenges. For our librarians, facing the changes was like entering a dark age worthy of Lord of the Rings! And how to get out of this darkness?