Nursing’s view on humanized care in the urgent and emergency sector ; A visão da enfermagem sobre o atendimento humanizado no setor de urgência e emergência

Objective: To analyze the nursing vision on humanized attendance in the urgent and emergency sector and identify factors that make this process difficult. Material and Method: This is a descriptive study, with a quantitative approach carried out in a private hospital institution located in the South of Brazil. The data were collected through a twenty-question questionnaire, inquiring information referring to the professional's identification such as gender, age group, schooling, materials related to the team's knowledge and vision concerning the humanized attendance. Later, the materials were analyzed and organized in tables, computed in the software program SPSS-Statistical Package for the Social Sciences (SPSS® 20). Results: Considering the inclusion and exclusion criteria, the sample consisted of 16 valid questionnaires. The data analyzed showed that the team comprehends humanized care and desire to acquire more knowledge. However, they are dissatisfied with work overload caused by overcrowding. Conclusion: The research evidenced that professionals face difficulties during their working hours due to the high service demand. Hence, the need to manage intense flow situations and the lack of professionals for the urgent and emergency sector is evident. ; Objetivo: analisar a visão da enfermagem sobre o atendimento humanizado no setor de urgência e emergência e identificar fatores que dificultem esse processo. Material e Método: trata-se de um estudo descritivo, com abordagem quantitativa, realizado em uma instituição hospitalar privada localizada no Sul do Brasil. Os dados foram recolhidos através de questionários formulados por 20 perguntas, nos quais foram coletadas informações referentes à identificação do profissional como: gênero, faixa etária, escolaridade, materiais relativos ao conhecimento e visão da equipe em relação ao atendimento humanizado. Posteriormente, os materiais foram analisados e organizados em tabelas, os quais foram computados no programa SPSS® - Statistical Package for the Social Sciences ...