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Competências socioemocionais de gerentes: um estudo exploratório no INSS

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  • معلومة اضافية
    • بيانات النشر:
      Universidade Federal de Pernambuco
    • الموضوع:
      2022
    • Collection:
      Portal de Periódicos - UFPE (Universidade Federal de Pernambuco)
    • الموضوع:
    • الموضوع:
      2017
    • نبذة مختصرة :
      O objetivo deste artigo é identificar as competências socioemocionais necessárias à ação gerencial no Instituto Nacional de Seguridade Social (INSS). O estudo é de natureza exploratória e abordagem qualitativa e foi realizado com 16 gerentes de uma das filiais da instituição localizada no Nordeste brasileiro. Para alcançar o objetivo da pesquisa, foram realizadas duas seções de entrevistas em grupo utilizando a estratégia de grupo focal. Foram identificadas e descritas cinco dimensões de Competências Socioemocionais (CSE) necessárias à ação gerencial: Consciência Emocional, Autocontrole Emocional, Regulação Emocional, Consciência Social e Criatividade Emocional. A principal contribuição do estudo está na identificação de CSE no contexto gerencial do serviço público brasileiro. Uma das implicações do estudo foi a proposição de uma escala de CSE para ser validada em um estudo quantitativo para a mensuração e desenvolvimento de CSE em contextos profissionais.
    • File Description:
      application/pdf
    • Relation:
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    • الرقم المعرف:
      10.51359/2177-1243.2021.249213
    • Rights:
      Direitos autorais 2022 Gestão Pública: Práticas e Desafios ; https://creativecommons.org/licenses/by-nc/4.0
    • الرقم المعرف:
      edsbas.B6ECF21