Continuity in the Emergency Service. The Case of the South-East Regional Hospital, Chinácota, Colombia ; Continuidad en la atención del servicio urgencias. El caso del Hospital Regional Suroriental, Chinácota, Colombia ; Continuidade no atendimento no serviço de urgências. O caso do Hospital Regional Sudeste, Chinácota, Colômbia

Objective: To determine the continuity in the emergency service of the state-owned hospital (ESE) ‘Hospital Regional Suroriental’ between June 01, 2016 and June 30, 2017. Methods: It is a quantitative, descriptive, cross-sectional research. The population consisted of 16,801 patients. The dependent variable was the continuity in the emergency health care service and the independent variables were age, gender, type of coverage, checkup month, triage, and time staying at the hospital. Results: Regarding the gender, most of the people going to the doctor’s office were male; regarding the age, they were children between 0-9 years; and regarding the health coverage, they were in the state-subsidized health care regime; regarding the health care priority, they were treated as triage III. Most of them were discharged after a long stay at the hospital, with highly-scattered data. Discussion: Continuity in the health care at the emergency services is affected by long stays, regardless of the triage. It indicates potential failures in the quality of health care and means some risks for the patient’s well-being and life. ; Objetivo: determinar la continuidad en el servicio de urgencias de la Empresa Social del Estado (ESE) Hospital Regional Suroriental entre el 01 de junio de 2016 al 31 de junio del 2017. Métodos: investigación cuantitativa, descriptiva, de corte transversal; población de 16.801 pacientes. Se usó variable dependiente la continuidad de la atención en el servicio de urgencias, con variables independientes como edad, genero, régimen de afiliación, mes de consulta, triaje y tiempo de estancia. Resultados: respecto al sexo, la mayor parte de consultantes al servicio eran hombres; respecto al grupo etario, niños entre 0-9 años; por afiliación al sistema de salud, pertenecían al régimen subsidiado; por clasificación de prioridad en la atención, triaje III. Respecto al egreso, la mayoría fueron dados de alta; los tiempos de permanencia fueron prolongados, con alta dispersión de los datos. Discusión: la continuidad ...