Influence of total quality management practices on service delivery in healthcare in public health facilities in Kisumu East Sub-County, Kenya

The study’s aim was to establish the influence of total quality management practices on service delivery in public health facilities in Kisumu East Sub-county, Kenya. The below objectives aided in guiding the study: To find out the influence of management commitment on service delivery in healthcare in public health facilities in Kisumu East Sub-county, Kenya, To establish the influence of staff training on service delivery in healthcare in public facilities in Kisumu East Sub-county, Kenya, To examine the influence of employee involvement on service delivery in healthcare in public facilities in Kisumu East Sub-county, Kenya, and To examine the influence of continuous improvement on service delivery in healthcare in public facilities in Kisumu East Sub-county, Kenya. Descriptive survey research design method was used by the research study. The target population was the medical personnel: The facility doctor/nurse/clinician in-charges, Pharmacy technicians, Laboratory technicians, Nurses from 10 health facilities in Kisumu East Sub-county, Kenya. The study did a census on all the 10 health facilities, the researcher picked 4 respondents from each facility: 1 facility doctor/nurse in-charges, 1 Pharmacy technicians, 1 Laboratory technicians and 1 Nurses. Purposive sampling technique was used to pick the 1 facility doctor/nurse in-charges, 1 Pharmacy technicians and 1 Laboratory technician because most public health facilities just have one personnel in those position. Simple random sampling was used to pick one nurse of the 1-5 that work in those health facilities. The study used questionnaires for data collection. To ensure the validity of the instruments, the questionnaires were given to two health personnel and university lecturers to vet them so as to ensure its appropriateness, relevance and clarity, adequate coverage of the research objective. Test-retest technique was used to measure the questionnaires’ reliability. Both descriptive and inferential statistics were used to analyse the data, chi-square ...