Rekreacinių paslaugų pasiūlos vertinimas sveikatingumo centruose / ; Assessment of recreational services supply in health (fitness) centers.

Object: assessment of recreation services suply in health (fitness) centers. Purpose: to investigate quality of recreational services supply assessment in health (fitness) centers. Problem: supply of recreational services in health (fitness) centers. Tasks: 1st – to analyze theoretical aspects of recreational services supply in health (fitness) centers. 2nd- to set the frequency of recreational services use. 3rd – to set most often selected recreational services in health (fitness). 4th – to set recreational services quality assessment in health (fitness) centers by users. Working methods: analysis of scientific literature, questionnaire survey, mathematical statistics. Conclusions. 1. Service supply and quality is an important factor creating consumer / customer value, which is used for sports company providing services selection. Quality of the service consists of client satisfaction within services provided in wellness center. There is no universal and absolutely reliable service outcome indicators for evaluation . The main problem of evaluation performance is their intangibility. 2. Men are more likely than women doing to health centers daily (p< 0.05). Women are more likely than men to attend health centers on weekends (p=0.001). Men are more likely than women in health centers using recreational services (p = 0.000). Women and men spend the same amount of time in health centers (p=0.130). 3. Health centers are chosen according to various criteria (p = 0.442). Men usually attend training sessions at the gym, are using of health, catering services, a swimming pool. Women in fitness centers usually prefer group workouts, health services, individual trainings and catering services. Men are more likely than women choosing training at the gym (p=0.012). 4. Overall service quality of recreational services is very good in health centers (p=0.193). Quality of catering services is assessed positively (p=0.222); entertainment quality more highly appreciated by men than women (p=0.019); souvenir purchase more ...