Potential role of business process standardization (BPS) on business correspondent (BC) model success

This thesis investigated the potential influence of Business Process Standardization on the success of the Business Correspondent Model - an outsourcing model devised to enhance financial inclusion. Through structured literature reviews and the conduct of multiple case studies, the study developed detailed conceptualizations of 'Business Process Standardization' and 'Business Correspondent Model success' and concluded the positive influence of Business Process Standardization on the Business Correspondent Model's success. The findings provide a sound basis for future research on Business Process Standardization and presents insightful recommendations for banks implementing the Business Correspondent Model; on how to standardize their processes for sustained success.