Naujovių viešbutyje vertinimas: darbuotojų ir klientų požiūriu / ; Innovation hotel evaluation of employees and customers point of view.

Darius Šukys. Innovation hotel evaluation of employees and customers point of view. Sport rekreation and tourism bachelor's study program. Lithuanian Sports University. the aim of this job– set how how innovation Kempinski Hotel Cathedral Square the hotel staff, and how they believe the benefits of innovation customers.in the results we can see that for the purposes of innovation must take account of their inherent a certain degree of novelty and commercial applications, in order to add value and improve the quality of life. Innovation process is dominated by user behavior and adaptation. Also the study found that the greatest benefits of innovations introduced in the hotel – the increase in sales revenues and lower property costs. The most appreciated features of a regular management processes and process improvement activities. Hotel customers are satisfied with their innovations and mostly positively. Innovations and implementation has a positive impact on the hotel.