Characterization of dental care in Piauí: Evaluation of the reference service ; Caracterización de la atención odontológica en Piauí: Evaluación del servicio de referencia ; Caracterização da assistência odontológica no Piauí: Avaliação do serviço de referência

The technical quality of a service can be assessed safely and effectively, scientifically based. This study allows the user of the public health system and the professional to measure the level of usefulness of the assistance that is provided. Therefore, evaluating the dental service in a reference environment enables significant improvements for the patient and professional, being able to guide the management of services to the real needs of the population. Thus, the qualitative and quantitative work used the dental sector of the Military Police Hospital (HPM) of Teresina-PI, to collect data that enabled the characterization of the services offered in dental care, as well as records of these services in front of the community. in which it is inserted. The research was guided by analysis of patients' medical records, interviews with structured forms and guidance from a dental surgeon. In the sample of analyzed records, 64% had no main complaint or characteristics that would help in the diagnosis and treatment of the patient, in addition, 42% of the professionals confessed that they did not sign the document. The work made it possible to expand this study, compare health perceptions between patient and dentist, and possible interventions to improve care for the population. ; La calidad técnica de un servicio se puede evaluar de forma segura y eficaz, con base científica. Este estudio permite al usuario del sistema público de salud y al profesional medir el nivel de utilidad de la asistencia que se brinda. Por tanto, evaluar el servicio odontológico en un entorno de referencia permite mejoras significativas para el paciente y el profesional, pudiendo orientar la gestión de los servicios a las necesidades reales de la población. Así, el trabajo cualitativo y cuantitativo utilizó el sector odontológico del Hospital de la Policía Militar (HPM) en Teresina-PI, para recolectar datos que permitieron la caracterización de los servicios ofrecidos en la atención odontológica, así como los registros de estos servicios ...