119 – TELEFONUL COPILULUI. Un instrument pentru protecția și apărarea copiilor care devin victime ale abuzurilor în familie, în centrele de plasament/rezidențiale, școală sau comunitate

Romania provides a legislative framework to respond to the real need for protection and defence of children who become victims of abuse in various environments, such as family, foster/residential homes, school or community, yet local authorities do not react uniformly or react late to defend children. An analysis carried out at national level on how the General Directorates of Social Assistance and Child Protection (GDSACP) manage the 119 – Child helpline service. At the same time, we studied the reaction of children, victims and adults who have reported an incident, trusting the 119 helpline. At the same time, we tried to highlight the support offered, by a public institution, to Romanian minors who called the child helpline as victims of abuse.