Análise dos processos e gestão do conhecimento do programa de estágio do departamento de informática da UTFPR ; Analysis of processes and knowledge management of the internship program at the department of computing at UTFPR

Mastery of bureaucratic activities brings advantages, in addition to formalizing and getting involved in the processes of a work circle. We are inserted within a public institution, such as the Federal Technological University of Paraná (UTFPR) if it is necessary that we fulfill ourselves more and more committed not less time and using less resources, returning more effective. To master and evolve processes, it is necessary to manage the processes involved and Business Process Management (BPM) meets this need by mapping and analyzing processes. This fisherman sees map, analyze and maintain the knowledge of the processes of the Bachelor’s program in Information Systems (BSI) of UTFPR, understanding, efficiently, returning more effectively and managing all the knowledge generated by the Professor Responsible for the Internship Activity (PRAE) and while working, using computer hardware for this film. Thus, it was defined that the development of a system specific to the PRAE can observe that the potential savings in time and effort of the actors involved is effectively constituted for the process of this era as a whole, each time it passes to term Trust, fluency and agility through document procedures. ; A padronização de atividades burocráticas tem vantagens, bem como formalizar e tornar impessoal os processos de uma rotina de trabalho. Porém dentro de uma instituição pública, como a Universidade Tecnológica Federal do Paraná (UTFPR) se faz necessário que sejam cumpridos cada vez mais compromissos no menor tempo e utilizando a menor quantidade de recursos, tornando mais eficaz. Para se padronizar e evoluir os processos, é necessário o gerenciamento dos processos envolvidos e o Business Process Management (BPM) satisfaz essa necessidade com o mapeamento e análise dos processos. Esta pesquisa-ação visa mapear, analisar e manter o conhecimento dos processos do programa de estágio de Bacharelado em Sistemas de Informação (BSI) da UTFPR, conhecendo-os, melhorando, tornando mais eficaz e gerenciando todo o conhecimento ...