Cumplimiento de la normatividad en droguerías con servicio de glucometría en cuatro ciudades de Santander, Colombia ; Regulation compliance in drugstores with glucometry service in four cities of Santander, Colombia

Digital ; Objective To evaluate the compliance of the service of glucometry in drugstores in the department of Santander - Colombia. Methods Cross-sectional observational study. An assessment instrument based on the normativity and validated by experts was used. Results The poll was applied to 68 drugstores. The results were categorized as follows: human resources, equipment, infrastructure, documentation - registration, and survei-llance and control processes. In the first category, shortcomings related to the acade-mic training of the staff in charge of the drugstore were identified, with a compliance percentage of 66,2% and in the training of personnel in the management of the gluco-metry equipment, 35,3%. In general, the knowledge of the regulations by the staff was 36,8%. In the equipment and infrastructure categories, a level of compliance of more than 50% is evident for all items, except in those related to calibration equipment. In the fourth category, specifically in documentation and registration, the levels of regulatory compliance are less than 50% in all items, except in the one related with the information that is offered to the patient during the procedure. The results show a failure in the surveillance and control processes, where only 57,4% of the establishments confirm inspection visits.Conclusions The results of this study reveal widespread ignorance of the regulations in drugstores that provide the glu-cometry service; consequently, not all regulatory requirements are met. Promoting training programs and strengthening the culture of self-evaluation guarantees safe processes for the patient. ; Objetivo Evaluar el cumplimiento normativo del servicio de glucometría en droguerías del departamento de Santander-Colombia. Métodos Estudio observacional descriptivo de corte transversal. Se usó un instru-mento de evaluación basado en la norma y validado por expertos. Resultados Se aplicó una encuesta a 68 droguerías. Los resultados fueron catego-rizados así: recursos humanos, dotación, infraestructura, ...